You stated "I asked for a transcript of the conversation and guess what ~ I never heard back from the rep that told me that":
You received this reply:
Chris, Official Rep
Sorry for the delay. You have been billed $90 for your service since May of this year due to an upgrade of your service that was requested in April. The previous plan you subscribed to was our connect plan, which was $49.99. The Prime Plus subscription is $59.99. This does not include tax, the $9.99 equipment lease fee, and your express repair plan which you have subscribed to since ordering your service. In addition I also see our PC security essentials and Zone alarm services on your account(= $6.90 in total). Before this change your bill was about $80.
Pertaining to your sales call. We do not provide transcripts for sales calls. Depending on the source of your sales call, we either have access to an overview with your specific concerns looked into. Or we receive the actual recording in full. In your case I am able to listen to your initial sales call in full. So any additional questions you may have regarding it I can answer. If the sales agent was unclear we own up to that and make sure to do right by our customers.
Other than a bit of confusion on the call with our sales rep, she went over all aspects of your plan. Our premium services that you were eligible for, and agreed to were also explained. We take your concerns seriously, and I do understand your frustrations. One thing I can recommend is downloading a program called Glasswire to help monitor your data usage. If what you explained on your sales call about only using the internet for basic tasks is true, you should not be exceeding your data allowance so quickly. Glasswire is a free tool that when downloaded to your computer, can monitor all traffic on said machine. Many other community members have found it very useful. Here is a link if you're interested:
You stated: "My service is so slow and I dare not download anything for fear of not getting any service at all."
Have looked to see if you have exceeded your data allowance and are in FAP ?
There are several methods of doing so:
Method #1 is to download and install (if you haven't already) the Download Status Meter:
Method #2 is to open the modems internal SCC (System Control Center) by entering 192.168.0.1 into your browsers address bar.
Doing so will give you a quick check of system status (color of the icons at the top)
Allowance status for Anytime, Bonus and Token Bytes, and time to refill:
Hughesnet is after all a "data capped service" for a number of reasons, that being said, if you are not in FAP and are having slow speeds then you need to build a case by running some speed tests and posting those results here within a new topic of your own so that those test results can be sent to engineering if warranted.
Only two speed tests are accepted by Hughes due to the unique nature of Hughesnet being behind a Web Acceleration server.
The tests may be found by going to your "Dashboard": http://my.hughesnet.com/ then logging in and selecting the following:
From the "tools" tab, select "perform speed test":
Run a series of 5 tests each time, 3 time during a 24 hour period. The Hughes mods can view those test results but you may get faster results and more feedback if you were to post a screenshot here in the Community by clicking the "view test history" link:
You stated "I'm amazed at how many complaints there are about Hughes Net and how the customer in the end is ALWAYS WRONG!"
Well, It IS a "help forum". This IS where customers post any problems they are having and engage in troubleshooting .
You stated: "Their commercial is hideous, ridiculous and laughable."
I have to agree to the point that all advertising is, in my opinion, regardless of product or service, nothing more than BAIT. ALL advertising is intended to catch the viewers eye and is not "gospel". It is incumbent upon the prospective customer to research if the product or service meets the needs of the user.
The truth is that satellite internet is a connection type of last resort. It never was, nor can compete with ground based ISP's
From your original post it sounds like you may have been subject to FAP or your system may be running but have an issue that is addressable by proper troubleshooting.