New customer - very poor speeds

[scottahall]

I have had service a bit over a week. The first couple of days were good. However, over the last 4 or 5 days, it has gotten very slow. Streaming starts buffering almost instantly. Is it possible the dish is mispointed? I could not find a way to check the signal strength. Here are my test links. As you can see, there are pretty poor.

http://testmy.net/db/0GxaF8nNy

http://testmy.net/db/7vTweXWiy

http://testmy.net/db/iIDnw8Jte

http://testmy.net/db/eniIq1WUV

http://testmy.net/db/IweBR6rtO

[C0RR0SIVE]

Thanks for those test results, as well as using the proper sized package.  I am sure that the moderators will find your results useful and forward them to engineering ASAP...

Would you be able to get a few tommorrow as well, preferably a little earlier on?

[Aedan]

Hello scottahall,

I see that you are new here, so thanks for posting and welcome to the community. Our engineers are aware of the issue of slow speeds in the evenings and are currently working on a fix. If you are able, would it be possible to monitor your speeds in the morning or afternoon, and post the results here? Thanks. 

[scottahall]

Sunday

Morning
http://testmy.net/db/IweBR6rtO

http://testmy.net/db/IbpmcVdUT

http://testmy.net/db/A4MUaLrI2

http://testmy.net/db/xYJMrKNs2

http://testmy.net/db/xYJMrKNs2


Mid-day
http://testmy.net/db/uzNAXyPsc

http://testmy.net/db/9s2af3yu6

http://testmy.net/db/VHiabhf3y

http://testmy.net/db/lgnLMR20a

http://testmy.net/db/ZDS3ROkHN


Evening
http://testmy.net/db/xufBPQDLq

http://testmy.net/db/HMrksag64

http://testmy.net/db/AChXlYNeF

http://testmy.net/db/ajq0HVLIb

http://testmy.net/db/KzG2fgpYb

[Aedan]

Hello scottahall,

Thanks for posting and taking the time to complete the speed tests over the weekend. I have escalated your case and test results to our engineers. I will get back to you once I received an update. Thanks and your patience and understanding are much appreciated.

http://testmy.net/quickstats/scottahall66

[scottahall]

Thank you! If more data is needed, I will be happy to gather, just let me know!

[jcocke23]

I hate to say, but I wouldn't get your hopes up. Your responses are the exact canned responses I have been hearing, almost identical word for word.

I wish you the best of luck.

[C0RR0SIVE]

@jcocke23

You are on Beam 068, which is having issues and has been for awhile, you aren't the only one on that beam affected it sounds like, and engineering is aware there is an issue, they are working on it.  In regards to your case... you won't hear any new information till it's either fixed, or engineers need new test data.

[jcocke23]

@C0RR0SIVE

Hmmm, interesting, just my luck.  Any way to switch the beam?

[GabeU]

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@jcocke23 wrote:

@C0RR0SIVE

Hmmm, interesting, just my luck.  Any way to switch the beam?

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Short of moving...no.