New email format problem

[Oletrapper]

Tried to take a screen shot and can not.

[Oletrapper]

This is my home portal page.

This is very different than yours. Can you tell me why? Thanks, OT

[Liz]

That blue top menu is the same, everyone sees that. What may be different is when you go to webmail; the blue menu will be gone and you will see your inbox. The way the inbox looks may vary depending on whether you've been updated to the latest version. 

[Liz]

For anyone experiencing the same, please provide these additional details:

- What browser and version* is used?

- What type of device is being used? Laptop/phone/tablet?

*To find the browser version, click the 3 dots/lines for settings in the top right corner of your browser, mouse over "Help", then select "About Google Chrome/Firefox". 

This information can help our folks looking into this.

Thanks,

Liz

[maratsade]

- What browser and version is used?

Firefox 80.0.1 (64 bit)

Chrome 85.0.4183.102 (65 bit)

- What type of device is being used? Laptop/phone/tablet

Windows 10

Laptop

[Liz]

Thanks maratsade!

A bit of good news, one of the admins was able to replicate what's going on on one of their test accounts. I'll keep this thread updated as I receive news to share.

-Liz

[GabeU]

@Oletrapper 

It's showing different for you because of your web page size.  Basically, it's not wide enough to show all of the buttons, so it's putting the rest of them under an expansion button on the right (the three horizontal lines).  If you click on those lines, you'll see the missing icons, and you'll likely also see that the buttons on the left are now missing and under their own expansion button.  If you go under your browser options and zoom out (the minus sign), you'll likely eventually see all of the icons there, as the page will now have enough room to fit them. 

This often happens with smaller screens, when a browser is zoomed in, or when the system settings are such that it shows larger font and/or icons than would normally be by default.

[Liz]

Thanks for explaining Gabe, I didn't even notice that was the difference being pointed out. 

[Liz]

Just updating this thread, it's still being investigated and worked on.Your patience and understanding are appreciated.

-Liz

[thekysportsman]

That's good to know as I'm still having the problem. Logout and it just sits there. Never returns to the HughesNet portal. Just sits there.