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New service, extremely slow

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Freshman

Re: New service, extremely slow

I am a new customer also I understand your concern my internet started loading slow at first, and once the video had finished downloading , I had no issues till the next day . The very next day we will call it day 2 my service began buffering it was quite fraustrating to say the least trust me especially since I already had a wifi service in my home that I actually hated , cause for three months I litterly had no service, without Directv in my home I would have had no TV at all . 

 

My current service which i have had over two years now , just recentlly did some repairs to their tower, and its working fine I am quite impressed with it , but they waitied a little late to get my business now that i have resorted to Hughesnet , I will add I do still use their serivice when I am not able to get the speed I need to complete a task , I use their service . 

with that being said I know basiclly this is a trial and error situwation with some tweeking on line to get the right speed and channel availablity . The way I was able to resolove my buffering issue as much was to disable my web accessleration help me a lot , I know that sounds weird but it did work for me . 

Hopefully this will help and also joining speedtest.com I believe is the website to run speed test has helped my streaming tremendously . 

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Distinguished Professor II

Re: New service, extremely slow

>>joining speedtest.com I believe is the website to run speed test has helped my streaming tremendously . 

 

Speedtest.com is not a reliable speed test for satellite internet.  The most reliable test site is Testmy.net,  and it's the site required for speed troubleshooting in this community, so might as well use that site for all your speed tests, so you can keep a documented history.

 

Not sure how running speed tests would help your streaming. 

 

Speed is not the main issue when it comes to issues like buffering or loading websites: the inherent latency of satellite internet is, combined with the data load from sites (the more things the site needs to load, such as videos, sound, images, etc., the slower the site will load), pathway congestion, and traffic. 

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New Poster

Re: New service, extremely slow

They don't care....
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Distinguished Professor II

Re: New service, extremely slow

They do care. Why don't you give them a chance to help you,  instead of posting inane comments that help no one?  Start a ticket, provide details, do the require testing, be polite, and work with the agents on this site. 

 

tor2ga wrote:
They don't care....

 

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New Poster

Re: New service, extremely slow

I have been more than polite with the agents. You know nothing about what I've been through with them. If they cared, they would help or at least try to which they they haven't even tried.
Instead I was told that there is a disclaimer on the speed.
What does that tell you?
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Distinguished Professor II

Re: New service, extremely slow

You're right, I know nothing of what you went through.  I know, though, that you have posted here as if we can all read your mind or know what you've gone through. You have posted here as if the agents on this site are the same ones you spoke to on the phone. If this is what you believe, it's an incorrect assumption. 

 

You continue to post complaints, but have yet to post what exactly your issues are.  You will not get help if you don't explain what's going on and show willingness to work with the agents on this site.  These people are here to help and can do a lot more than the agents you have spoken with on the phone, but it seems you'd rather complain. That won't really get you much at all. It'll be your self-fulfilling prophecy. 

 

You were told there was no disclaimer on the speed because there is no disclaimer on the speed.  This is something you should have figured out before starting the subscription. The information is available openly on the Web. Researching a service before signing up for it is on you, and on you alone.  

 

Instead of empty complaining, why don't you try a proactive approach? You have not tried this on this site, and this site is different from what you've gone through.   But no one is going to coddle you and lie to you about speeds. There are speed disclaimers, speeds are not guaranteed, and you may not be able to stream as though you had cable.  If you can't adjust your expectations, it might be a good idea for you to start looking around for another provider, as HN can't bend the laws of physics for you.

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Freshman

Re: New service, extremely slow

Omg,, I think I am confused on this thread unless the message was meant for me,"
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Distinguished Professor II

Re: New service, extremely slow

Not sure what you're referring to. I was responding to someone else.  

 

BAKER072 wrote:
Why are you being so rude , you must not be having a good day .
The comments I post are about the speed and the buffering issues, which I have leaned that it's the way Satellite internet is from what I have already been told.
Further I didn't come here to challenge you or anyone , as far as another provider too late for that , your right I should have done my research .
Have a good day if I have any issues I will open a ticket the next time . After this I have no more to comment so no need to reply .
Thank you

 

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Freshman

Re: New service, extremely slow

I know now please forgive me ,," I was confused. .... I am so sorry😊
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Distinguished Professor II

Re: New service, extremely slow

No worries, Baker. Smiley Happy