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New service, extremely slow

gemberg
Freshman

New service, extremely slow

Hey guys,

 

I had my service activated as of yesterday, and the speeds are extremely slow. Yesterday was 2.5 mbps and today it was at 4.3 mpbs. I called the customer service, and they couldn't figure it out, so they talked to advanced tech support, and they couldn't figure it out, so now its elevated to the engineering team. I was on the phone for over an hour doing multiple speed tests and changing settings and nothing. The weird thing though is that my phone, on wifi, had download speeds of over 40mbps. While my computer, which is hardwired, and I disabled wifi on the router for the tests, was around 4.3mbps download. Not sure whats up with that but seeing its my second day of having it, I'm pretty dissapointed. I'm hoping they can figure it out, otherwise I'll have to cancel, to which I hope the don't charge me early ternimation fees since its so early on and the quality is extremely poor. The install tech used the previous owners sattelite dish that was here already too. While I'm in a rural area with trees, the dish is mounted ontop of the garage and has a pretty good view of the sky.

 

Anyone have any tips or tricks to boost the speed. The computer is the main thing that will be using the internet as its hooked to the TV itself so the speeds on the phones don't really matter to me at all.

 

Thanks!

Gunnar

19 REPLIES 19
maratsade
Distinguished Professor IV

Re: New service, extremely slow

Gunnar, do you have an account on Testmy.net?  If so, could you post the link to your My Results page?  If not, please create an account with Testmy.net and run tests following the procedure outlined here: 

https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607

 

As for early termination fees, they go into effect the minute your account is open, so your best bet would be to work with the HughesNet reps and with the community here to see what's going on, otherwise you'd be out $400. 

 

 

bokbok
Freshman

Re: New service, extremely slow

Hey Gemberg,

What are you using the internet for?  Are you streaming Netflix etc?  Do you have buffering problems?

gemberg
Freshman

Re: New service, extremely slow

I'll get those done today! Just ran my first one, and it came out at 2.89mbps download. I'll do some around lunch time and evening and post the results after that.

maratsade
Distinguished Professor IV

Re: New service, extremely slow

You need to post the URL to your MyResults page.  Make sure you have an account with Testmy.net and that you follow the instructions provided here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/td-p/110034/jump-to/first...

 

If you don't do these things, you will just be wasting data, so please read everything carefully.

 

gemberg wrote:

I'll get those done today! Just ran my first one, and it came out at 2.89mbps download. I'll do some around lunch time and evening and post the results after that.


 

gemberg
Freshman

Re: New service, extremely slow

Here's the results, I'll run more through the day as well.

 

https://testmy.net/quickstats/gemberg

hibud
New Poster

Re: New service, extremely slow

If you can get something else run while you can.if I could get cell service here been gone long time ago 

maratsade
Distinguished Professor IV

Re: New service, extremely slow

This isn't social media. If you need help with tech support or billing support, you're in the right place and you should start your own ticket. Otherwise, please go elsewhere, as your comment doesn't help anyone. 

 

hibud wrote:

If you can get something else run while you can.if I could get cell service here been gone long time ago 


 

Damian
Moderator

Re: New service, extremely slow

@gemberg,

 

Thank you for posting and welcome to the community. It appears this issue was already escalated today and is currently being worked on by engineering, according to your case notes. I see that they have scheduled a callback for you once they receive results from their investigation. We appreciate your patience while dealing with this issue. Please update us if you need further support after this is resolved. 

 

-Damian 

hibud
New Poster

Re: New service, extremely slow

Sorry can you delete it for me thanks