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New to Hughes: Not Happy. Connected 2 laptops and cellphone... afraid to connect anything else!

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New Poster

New to Hughes: Not Happy. Connected 2 laptops and cellphone... afraid to connect anything else!

Looking for place to learn. Sales and customer service all know how to not say anything to help you. I've been on the internet since before AOL! How can Hughes get away with giving yucky service and taking people's money? Any help/mentoring is appreciated. Thanks. 11/15/19 9:12:31 pm 716 kbps 90 kB/s Hughes 1.2 MB 30672750831143 _rnBcZxLg 11/15/19 2:02:19 pm 1.12 Mbps 139 kB/s Hughes 2.3 MB 35917189148239 2bXm8zCkf 11/15/19 1:18:00 pm 457 kbps 57 kB/s Hughes 1.1 MB 35917189148239 RYycOaGDe 11/15/19 12:00:13 pm 234 kbps 29 kB/s Hughes 480 kB 35917189148239 mDQHTWADe 11/15/19 7:01:37 am 1.3 Mbps 162 kB/s Hughes 7.1 MB 78084778886629 rX1iKfEHO 11/8/19 10:36:52 am 2.84 Mbps 355 kB/s Hughes 1.5 MB 52659447400880 7GNaIJNnU 11/8/19 10:36:09 am 18.19 Mbps 2.27 MB/s Hughes 75.8 MB 52659447400880 z0Hul8M4l 11/7/19 12:11:13 pm 8.67 Mbps 1.08 MB/s Hughes 21 MB 91122950218617 cHQs3~1Uf 11/7/19 12:10:12 pm 16.32 Mbps 2.04 MB/s Hughes 21 MB 91122950218617 epF5lIgwM 11/7/19 11:42:35 am 7.75 Mbps 968 kB/s Hughes 13.5 MB 91122950218617 MbYiCmeec 11/7/19 11:42:08 am 6.81 Mbps 851 kB/s Hughes 13.5 MB 91122950218617 EtqRU0Sq_ 11/7/19 11:40:35 am 3.42 Mbps 427 kB/s Hughes 2.1 MB 91122950218617 S75J24qJd 11/7/19 11:40:07 am 9.74 Mbps 1.22 MB/s Hughes 7.1 MB 91122950218617 hilsgRUcc 11/6/19 9:21:53 pm 7.79 Mbps 973 kB/s Hughes 7.1 MB 69934931787011 UCVO3MwwY 11/6/19 9:20:50 pm 3.2 Mbps 400 kB/s Hughes 2.4 MB 69934931787011 8f4CyAXf0 11/4/19 12:12:04 pm 12.06 Mbps 1.51 MB/s Hughes 74.5 MB 27023743013403 m1qRfOKHV 11/4/19 10:33:31 am 15.87 Mbps 1.98 MB/s Hughes 74.5 MB 27023743013403 TRPniamlm 11/2/19 11:11:34 am 11.09 Mbps 1.39 MB/s Hughes 23.9 MB 76983859310684 foHeBN1-b 11/2/19 5:41:53 am 6.42 Mbps 803 kB/s Hughes 66.1 MB 91279854183398 qgcAiMutk 11/2/19 5:34:56 am 9.66 Mbps 1.21 MB/s Hughes 66.1 MB 91279854183398 t34qQomDc 11/1/19 9:17:45 pm 1.04 Mbps 129 kB/s Hughes 1.9 MB 55422157198867 lGac~pAJz
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3 REPLIES 3
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New Poster

Re: New to Hughes: Not Happy. Connected 2 laptops and cellphone... afraid to connect anything else!

I'm sorry for the clump of test-results. I pasted as a list, but it didn't stay. Once again, sorry.
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Distinguished Professor IV

Re: New to Hughes: Not Happy. Connected 2 laptops and cellphone... afraid to connect anything else!

Edit:  nt


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
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Distinguished Professor IV

Re: New to Hughes: Not Happy. Connected 2 laptops and cellphone... afraid to connect anything else!

@mp21 

 

I think this is you...

 

https://testmy.net/quickstats/maryparker

 

But, the reps need the tests to be run in a specific way.  Please follow the instructions listed below for the tests, but first please ensure that you are not out of data, as the tests need to be run while you have data.

 

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To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform a batch of 3-5 tests during different parts of the day, then share your testmy Results page URL with us here.

Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-disable the WiFi in the HT2000W modem while the speed tests are being performed
-the testing device should be the ONLY device connected to the HughesNet modem while testing
-use the manual 25MB size download test file
-if testing upload instead of download, use the manual 3MB size upload test file
-space each test at least 5 minutes apart
-post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername


For a more in depth guide on running the tests, please see this site.

The Reps are on M-F from approximately 9AM to 6PM EST. They will be the ones to address your speed issues, but they will need these tests to do so.

If you don't know how to disable the WiFi in the HT2000W modem, please see "How do I manage my built-in WiFi modem?" in this PDF. Please be sure to click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit