post your modem serial number or any recent case numbers, the reps can locate your account and work towards getting it fixed. They wont be back until tomorrow, but better to get as much details as possible, that way you can get it fixed sooner.
Looks like we got a few related posts about this. Can everyone having this issue currently post their serial numbers on here? Those who have posted their DSS don't need to post the serial numbers, but please keep in mind your DSS number is your account number and very sensitive
Seems we have a few more complaints about this that I thought, so it sounds like something is up. I'll send as much information up to our engineers and keep you all updated.