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No Data Available

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New Poster

No Data Available

My hourly usage screen shot says NO DATA AVAILABLE
This is now for several days.
There are 2 identical screens saying the same.
 
11 REPLIES 11
New Member

Re: No Data Available

Same thing here.  Nothing since February 22nd. 
Freshman

Re: No Data Available

Ours is the same, can't say for how long though.
New Member

Re: No Data Available

post your modem serial number or any recent case numbers, the reps can locate your account and work towards getting it fixed. They wont be back until tomorrow, but better to get as much details as possible, that way you can get it fixed sooner.
New Member

Re: No Data Available

me too, 3rd day, dss
New Poster

Re: No Data Available

DSS







Moderator

Re: No Data Available

Hi everyone!

Looks like we got a few related posts about this. Can everyone having this issue currently post their serial numbers on here? Those who have posted their DSS don't need to post the serial numbers, but please keep in mind your DSS number is your account number and very sensitive Smiley Happy 

Seems we have a few more complaints about this that I thought, so it sounds like something is up. I'll send as much information up to our engineers and keep you all updated.



Thanks
Amanda
New Poster

Re: No Data Available

DSS
Assistant Professor

Re: No Data Available

Amanda, still No Data here. Do you still have my info?

Moderator

Re: No Data Available

Yes I do - thanks!