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No Internet/System light off

sdschell
Freshman

No Internet/System light off

I have tried all the usual stuff.... Reboot/Reset Modem. Still no Interent.

 

Please Help

4 REPLIES 4
maratsade
Distinguished Professor IV

Re: No Internet/System light off

For your privacy, please obscure your SAN number.  The reps on this site will ask you for this information if they need it. 

 

Are there weather issues in your area? 

sdschell
Freshman

Re: No Internet/System light off

Nope blue skys

Remy
Moderator

Re: No Internet/System light off

sdschell,

 

Thank you for reaching out, and welcome to the Community! I see you're having an issue with lack of communication here, and we'd love to help out. As maratsade stated, we'd recommend keeping all account information private, so I've gone ahead and edited the photo from your post, to maintain your personal security! In addition, I'm going to see if a modem swap will do the job. Please expect the replacement soon; you can use its box to return the old modem. For your convenience, the return label is included in the outer pouch. 

 

Let me know how the new modem works out for you!

 

Thanks,

Remy

 

 

sdschell
Freshman

Re: No Internet/System light off

Thanks Remy - I will let you know once I swap them out if it is back up.