Welcome to the community and thank you for posting. I am sorry to hear you are experiencing this. It appears you recently called into our support line for assistance. I see they have issued out a modem replacement. I am confident the new modem will resolve this issue. Please update me on your status once the new modem arrives.
We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.