cancel
Showing results for 
Search instead for 
Did you mean: 

No Lights on Modem

Skipper983
New Poster

No Lights on Modem

I just got home and seen no internet on my devices. So I check the modem and nothing, no lights at all. I tried unplugging it and still nothing happened. Is there any thing else I could try?
3 REPLIES 3
maratsade
Distinguished Professor IV

Re: No Lights on Modem

Can you try plugging it somewhere else to see if it works there?  If it doesn't, you may need to call  Customer Service (there may be long waits), or wait until Monday when the HN reps on this site will be back.

 

Skipper983 wrote:
I just got home and seen no internet on my devices. So I check the modem and nothing, no lights at all. I tried unplugging it and still nothing happened. Is there any thing else I could try?

 

Amanda
Moderator

Re: No Lights on Modem

Hi Skipper983,

 

When was the last time the service was functional or last time you saw the lights on the modem? Was there any bad weather that could have knocked it out? It might also be a good idea to check the outlet it is plugged into with another device like a phone charger or making sure the on switch is flipped if it is a power strip.

 

 

 

GabeU
Distinguished Professor IV

Re: No Lights on Modem

@Skipper983 

 

Just in case, I would check to make sure that all of the power cables are snug into their appropriate sockets (power pack and at the back of modem), as they can, over time, start wiggling a bit loose.  Be careful with the plug at the back of the modem, as it's somewhat delicate (it has small pins), but it would be a good idea to make sure that it's pushed all the way in.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro