I tried redownload and no I can't get my San onto the system control center
What are you referring to when you say "redownload"? How did you perform this "redownload"?
With regard to your SAN in the SCC, are you referring to the following line?
Good morning Marie,
We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.