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No Service Upgrades?

bud
New Member

No Service Upgrades?

I am currently on a 350 MB plan where I am having problems with the free download period. So I thought that an upgrade to an 800 MB plan might help with the speeds seeing the Service Upgrade option in my Dashboard showing that with a service plan upgrade I can surf at faster speeds and get a greater download allowance using the same modem I have. When I input my SAN and Zip I get a page that doesn't show any plans at all, just Tools & Connectivity, Security & Productivity etc.
Is the 350 MB plan the most I can get for an Alaskan customer?
11 REPLIES 11
Honorary Alumnus

Re: No Service Upgrades?

I don't recall Hughes ever offering a 800 MB residential plan.

Here is a list of achieved plans

(a 7000 is Ku band)

 


Source:

http://legal.hughesnet.com/other-service-plans.cfm


bud
New Member

Re: No Service Upgrades?

When I first created an account with my.hughesnet I did see which package I am currently on. When I looked for it, I didn't see it anywhere. According to my invoice I am paying $79.99 for 350 MB download allowance plan. Either I'm on some secret plan or I am getting ripped for 125 MB. Also, my Starband dish that was upgraded has a 2w radio. Would upgrading to a small office plan help with the speeds in the free download period?
Associate Professor

Re: No Service Upgrades?

Sounds like you have a business class service plan...  BI-200 is the closest at $69.99+ Lease with 350MB/day for data, and it doe's show an 850MB service plan, at the tune of $200/month.  But, it also shows those plans as no longer available.  The screen shot Gwalk posted shows the only current KU plans available for Alaska currently.

Alum

Re: No Service Upgrades?

Hi bud, 

You are currently subscribed to the power 150 plan. The only way to get you upgraded properly with a legacy plan is by calling into our 24/7 support center. 

- Chris
Freshman

Re: No Service Upgrades?

Thank you, Chris. What are the legacy plans and how much are they?
Associate Professor

Re: No Service Upgrades?

Assistant Professor

Re: No Service Upgrades?

sli-er_15, are you on the 7000 system? Legacy plans are for people on that modem. Have to ask, sorry.
bud
New Member

Re: No Service Upgrades?

sli-er_15 = bud lol. Forgot which option I used to log in as bud for a while. Yes, "we" are on the 7000 system. 
Assistant Professor

Re: No Service Upgrades?

Lol, thought you were a different customer jumping on "bud's" post. Gotta love the internet.