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No VOIP rule

IntoTheWoods
Junior

No VOIP rule

About 10 weeks ago, I had Gen5 installed. I have an HT2000W router. My connection to the Internet has been working great with a received signal strength in the 105 range, download speeds of 35 to 45 Mbps, and upload speeds around 3 Mbps.

 

A few weeks after my dish and router was installed, I also signed up for HughesNet voice service. I received the Innomedia ATA device sent to me by UPS and installed the ATA according to the instructions. That all went fine.

 

I don't use the phone all that much, but several people have told me that my voice "cuts out" periodically. I have had this complaint on pretty much every call I've made. I can generally hear other people OK, though sometimes the downlink audio breaks up for a moment.

 

In looking at the QoS setup in my HT2000W router, the router's QoS page says, "If you subscribed for a VOIP plan, then those rules will automatically be configured by the router and appear under the 'VOIP Rule' category." However, no such VOIP rule is list, and no automatic configuration ever happened.

 

My question is twofold:

 

1. Is there some way I can cause the router, or whatever is responsible, to configure the VOIP rule?

 

2. Or can I create a "User Rule" that would be similarly effective?

 

Many thanks...

 

26 REPLIES 26
Liz
Moderator
Moderator

Re: No VOIP rule

Hi IntoTheWoods,

 

Welcome to the community and thank you for posting. Our engineers are already working to address outgoing audio quality. They expect to have a fix rolled out nationwide in a few weeks. Once I have any additional updates to share, I'll let you know.

 

Your patience and understanding are much appreciated.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

LivingLegend
Freshman

Re: No VOIP rule

Hi Liz!

 

Does this apply to customers of other VOIP services too?  It seems both Hughes net voice customers as well as other VOIP services are having the same problem.  I thought it was because my upload speeds were slow, but according to this original post that does not seem to be the case.

Liz
Moderator
Moderator

Re: No VOIP rule

Good morning IntoTheWoods,

 

The latest update on the fix for the degraded outgoing call quality is that our engineers' goal is to have it rolled out by first week of August. Should this change, I will let you know.

 

Your patience and understanding are much appreciated.

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Liz
Moderator
Moderator

Re: No VOIP rule

Good morning LivingLegend,

 

Thanks for posting and welcome to the community. Third Party VOIP services in general won't work very well with HughesNet, so I can't say that whatever the engineers have planned will have much of an effect for you. If you do have concerns with the upload speeds we're providing, by all means please start your own thread with your speed tests posted. Here are our speed test instructions for your convenience.

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

IntoTheWoods
Junior

Re: No VOIP rule

Thank you, Liz. It's good to know that the engineers are on it.

 

I'm still wondering about the fact that my router never automatically created a "VOIP rule" after I installed the HughesNet voice ATA. Is this something that I can deal with now? Or should I put this question on hold until after the fix is rolled out in August?

C0RR0SIVE
Associate Professor

Re: No VOIP rule

In theory, you could add the rule your self, though, im not sure how well it will work, if at all since the VOIP data goes over a different channel on the satellite side of the combo modem/router.  I mean, the modem WILL give priority to all data going to the ATA, however there are other settings that can't be modified that may or may not be present.

Just go to Advanced > QoS > Traffic Mapping > Add Traffic Class, then select Client Device under Type, and select your ATA under Devices, and set the Priority to High.  Don't forget to give it a name, and dont forget to enable QoS under Advanced > QoS  > QoS Function
af96cb028b4b81e004b8ff86d6bba6e4

 

HOWEVER, since there are issues that engineering is looking into dealing with call quality, this may not help any, at all.

Liz
Moderator
Moderator

Re: No VOIP rule

Let's wait til the fix is rolled out before deciding if additional troubleshooting/tweaking is needed.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

IntoTheWoods
Junior

Re: No VOIP rule

HI Liz...

 

I believe you said in another thread that the fix for audio problems with Gen5 voice would be rolled out nationwide on July 19, which is today.

 

When I got up this morning, WIFI was down on my HT2000W modem. I keep a window open for the system status display, and one of the last things it said was "Software download status: Updating..."

 

After half an hour of nothing changing on its own, I reset the HT2000W modem. I am now back on line. Can I assume that what happened during the night was that a software update was pushed out and that I should now be running on new firmware with the voice fix installed?

 

Many thanks...

 

C0RR0SIVE
Associate Professor

Re: No VOIP rule

@IntoTheWoods

If you go to your modems control panel and click System Information, then look at Application Software, what version do you see?  Latest will be WIFI_3.4.3.35, and Wifi Software should be 0.09.22