No bytes after 4 days

[hkish127]

I have gen5. Data refreshes end of the month. This is month two and I got 4 days out of my 20gb. Which I was assured this would be enough Dara for my household.
No help from phone call to Hughes net. I was told to do a Dara check for leaks. Did that and took my screen shots. Now I need to post them here and I cannot not post any pictures. So now what do I do. I’ll be VERY honest I am very unhappy with this service and I feel like no one can help.

[GabeU]

@hkish127 

You can click on the photo button when replying to upload the snapshots.  The photo button is located in the same area as the buttons for bold, italics, underline, etc.  

It's very likely that either activity, like streaming, or a device(s) that's using data on it's own, is using up your data so quickly.  

What devices do you have connected to your HughesNet service?  Is one of them a satellite TV receiver, by chance?  You can see what is connected to your HughesNet modem, and what was connected, but is no longer, since the last time the modem was powered up, here.

[hkish127]

I don’t have any buttons to change text or add photos. I use an iPhone to access this site and all others. I have a cancel and a post and a space for message tags and that’s it.

Do you work for HughesNet Gabe? I do not have satellite tv. Only internet. I have a hand full of devices connected on a daily basis. The first month of use we didn’t run out until about 5 days before the end of the month. Nothing has changed except for adding a WiFi booster on the recommendation of a HughesNet tech over the phone.

[GabeU]

@hkish127 

No, I'm not a HughesNet employee, but rather a long time subscriber (nearly 15 years).  Only those with Moderator or something similar next to their names are HughesNet employees, with those mainly being Liz, Damian and Amanda.  

Regarding your first month of service, your data allotment was continually refilled for the first twenty days.  HughesNet does this as a courtesy for new customers in order to enable them to update/upgrade their devices to current without having to use their normal data allotment to do it, as those activities, especially if the devices haven't been connected in a while, can use a lot of data.  After those twenty days the data starts being deducted in the normal fashion.  Because of this, your data in your first month actually only lasted five or six days, much like what is happening now.  

Depending on the devices connecting, they can still be using a lot of data that you aren't aware of.  One culprit could be cloud connections, like to the iCloud.  Knowing what devices you use with HughesNet, other than the iPhone, can help us to suggest settings and/or apps that may help to determine not only where the data is going, but how to reduce the usage of such.  I don't mean absolute specifics like model numbers or anything, but just as an arbitrary example, "An Android phone, an iPhone, an Android based tablet, a Windows 10 laptop and a Firestick."  Because of the limited amount of high speed data with satellite internet, locking down your devices so that they don't use more data than necessary is very important.  

Regarding the iPhone, I'm not familiar with using one for the Community.  Others may be, and they may have some ideas on how to post the pictures.  

Again, it's very likely that what's happening is that your devices are using a lot more data than you realize, and possibly even without your knowledge.  I don't mean anything nefarious, but rather automatic processes and such, like the aforementioned cloud connections.  As for streaming, if you do so on any of those devices, it can use up to 3GB or so per hour, depending on the resolution. 

[maratsade]

A mod may have to intervene here -- I tried Safari and Chrome on the iPhone and there doesn't seem to be a way that I can see to upload a picture to the community when using those mobile browsers. I also checked to see if the email form (found under Contact Us) allowed attachments and it doesn't.  Maybe the mods can give the OP an email address he can send the pictures to.

[Mrfoot]

I'm right with you I was lied to from the beginning! I was told 20gb was enough for me after telling the lying salesman what I used the internet for. He new I was sick of paying the high cost of comcast and this was a great deal but the longest I've had my high speed internet has only been ten days into the month. Hugesnet is by far the worst company i've ever delt with!!! I'm starting to think the best thing to do is bring them to small claims court because calling them does nothing. They give me some **bleep** about doing all my internet business after 2am and it's my fault because I like to stream videos. So why should I pay for Netflix and Amazon if I can't watch it? I think these companies will have a lot to say about the way hugesnet customers are being ripped off if we all tell these companies the reason we're canceling there service. I can't wait the two friggin years this horrible company has me locked in and I will tell as many people as possible how crooked they are with there extortion techniques!

[GabeU]

@Mrfoot 

Firstly, if you feel that the rep misled you during your sales call, and it hasn't been more than three or four months since that call, you can request a sales call review.  Depending on the result of that review, you may have some level of recourse concerning the Early Termination Fee when cancelling the service.  You can request that review by starting a new topic in the "myAccount and Billing" section, which you can do here.

Secondly, you may want to look into PlayOn Cloud for your streaming.  You can schedule the items to download during the Bonus Zone, taking advantage of the 50GB available during that time.   Your chosen items are streamed to a cloud based DVR, then converted to mp4 files. You can then download those mp4 files manually from a link that is sent to your email, or automatically using an Apple or Android device.  You can also schedule the downloads to your Apple or Android device.   One of those devices is required for the PlayOn Cloud app.  

Thirdly, it would benefit you to read the Subscriber Agreement concerning your desire to take HughesNet to court.  Specifically, section 5.   

Lastly, concerning your second to last sentence, it's more likely that what they'd have to say would be a question, and likely something similar to, "Why didn't you research the service before you signed up for it?"  Unlike cable internet, Hughesnet isn't make for cord cutting due to the limited amount of high speed data available.  Streaming burns through data very quickly, especially when done in HD, and with Netflix HD that's only about 16 hours of it with the largest HughesNet plan, which is 50GB.  And that's only the streaming.  Everything else done using the internet uses data, too.  If streaming is a big thing, cable and fiber internet are the best types of services for it.  Satellite internet isn't, though, again, PlayOn Cloud may help to solve that problem for you while using HughesNet, or at least solve it to an extent.

[hkish127]

Okay gabe please. I’m waiting on an answer from an actual rep and I keep getting notifications from you. Maybe you should get a job with Hughes net since you seem to be the quickest to respond to almost everyone’s posts. Thank you for your winded know it all posts. I feel everyone has been misled with this company. Any company that has to give you “gift data” the first month to me is a cheat. That’s 100% deceiving when looking at my usage.

[GabeU]

@hkish127 

Considering the fact that the HughesNet Support Community is primarily a customer to customer support community, that you get another customer replying to you is something you should expect.  Additionally, both of my replies to you were friendly and informative, as anyone can see, and they were an attempt to help you figure out your data issue.  Do you treat all who try to help you so crassly, or am I special for some reason?      

Secondly, how is HughesNet "cheating" by giving you twenty days of data refills so that you can update/upgrade your devices to current, or whatever else you would like to do with the data?   People and other entities cheat for an advantage.  There is no advantage to HughesNet by giving customers twenty days of data refills.  If anything, they're losing possible token data revenue by doing so.

Good day to you.  I hope the next person that gives of their time to try to help you with an issue you're experiencing, whatever it may be, isn't treated in the same way.

[maratsade]

They sell you the bytes. How you budget them is your problem, not theirs.

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

hkish127 wrote:
I have gen5. Data refreshes end of the month. This is month two and I got 4 days out of my 20gb. Which I was assured this would be enough Dara for my household.
No help from phone call to Hughes net. I was told to do a Dara check for leaks. Did that and took my screen shots. Now I need to post them here and I cannot not post any pictures. So now what do I do. I’ll be VERY honest I am very unhappy with this service and I feel like no one can help.

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