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JasonAngelaPhel
New Poster

No connection

HT2000W modem. System light off. Occasionally all the lights go off, like the modem is restarting itself.
3 REPLIES 3
Amanda
Moderator

Hello JasonAngelaPhel,

 

Welcome to our community! I have located your account and I am currently running diagnostics. I appreciate your patience.

 

Thanks,

Amanda

Amanda
Moderator

Thanks for waiting. It looks like I can't communicate with the modem right now, so I will need a bit more information from you. Can you see any snow buildup on your dish? If not, when was the last time you remember being able to get online? 

Amanda
Moderator

We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

 

Thanks

Amanda