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No connection

Distinguished Professor IV

Re: No connection

You're very welcome.  I hope it gets fixed quickly.   Smiley Happy


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Assistant Professor

Re: No connection

Yeah, you're going to need a tech. There are multiple things that might be a problem here:
1. Dish alignment.
2. Bad transceiver.
3. Something still interfering with the signal.

 

Regarding #3, it could even branches that might look like they're out of the way, but are still within 45 degrees of plane of the dish causing a reflection, and thus a virtual standing wave in the signal.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Moderator

Re: No connection

Hello @Droblyn,

 

Thank you for contacting us and welcome to the community. I am sorry to hear you have been experiencing this issue for a while without resolution. After running diagnostics, it appears both the SQF and radio transmitter are in poor condition. I believe having a technician come out to replace the radio and re-align the dish would be most beneficial in this situation. Please provide me with the best days and times for an appointment. Keep in mind scheduling an appointment for a specific day may be difficult depending on the availability of the technician. I will review the schedule based on your answers and present you with the ones that match closest. Also, please private message me a primary email and the name and phone number of the person most likely to be there for the repair. This person does not have to be yourself but they must be 18 years of age and over. Your appointment will be free of charge due to the amount of time you have been experiencing this issue. Looking forward to hearing from you. 

 

-Damian 

New Poster

Re: No connection

Thank you very much. Most days are fine as my wife is here. 10 am.to 2pm is best.
Highlighted
Moderator

Re: No connection

@Droblyn,

 

Thank you for providing me with this information. I have private messaged you details regarding your upcoming appointment. Once this repair is complete, please update me on your status.

 

-Damian