Welcome to our community! I have located your account and I am currently running diagnostics. I appreciate your patience.
Thanks for waiting. It looks like I can't communicate with the modem right now, so I will need a bit more information from you. Can you see any snow buildup on your dish? If not, when was the last time you remember being able to get online?
We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.