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No connection

New Poster

No connection

HT2000W modem. System light off. Occasionally all the lights go off, like the modem is restarting itself.
3 REPLIES 3
Moderator

Re: No connection

Hello JasonAngelaPhel,

 

Welcome to our community! I have located your account and I am currently running diagnostics. I appreciate your patience.

 

Thanks,

Amanda

Moderator

Re: No connection

Thanks for waiting. It looks like I can't communicate with the modem right now, so I will need a bit more information from you. Can you see any snow buildup on your dish? If not, when was the last time you remember being able to get online? 

Moderator

Re: No connection

We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

 

Thanks

Amanda