Good morning pkrousseau24,
Welcome and thanks for posting. I pulled up to investigate further and it looks like your new ATA hasn't activated yet, hence no dialtone.
First let's powercycle the ATA and the modem. Disconnect the power cable from the ATA and from the modem's power brick; replug after 30 seconds.
Please confirm that your ATA is set up properly with cables secured on each end; it should look like this:
If you don't already have this, this is the user guide for your Voice service:
http://voice.hughesnet.com/installguide/ Page ten is where it goes into detail about how where to plug everything in. It's very important that if you have a router, that the ATA is between the modem and the router. If the router is connected to the modem first, and the ATA is connected to the router, that can cause problems.
Then please ensure this is the power supply that's plugged into the ATA:
Then at the back of the ATA, make sure your phone is plugged into the PHONE 1 port. The HughesNet modem should be plugged into the INTERNET port. Finally, if applicable, your router should be plugged into the ETHERNET port.
Then navigate to this page with instructions on completing activation:
http://voice.hughesnet.com/activate/Let me know how it goes and if you get stuck anywhere, please let me know where.
Your cooperation and patience are much appreciated and I look forward to hearing back from you.
Thanks,
Liz
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