I'm glad you found the community, thank you for posting. I'd like to get you back online, so after running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site. Your free dispatch is currently scheduled for our earliest available slot: Monday, Jan 21, 2019 between 11:00 AM-02:00 PM. Call us at 866.347.3292 and reference case #117984040 if you need to reschedule. Please let us know how the site visit goes.
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.