Go to this page: http://192.168.0.1/#!/home/status
What's the state code? (Edit: you may have to connect a computer directly to the modem to access the page)
No, not the state you live in, the state code. You will find it by going to the page I linked.
The mods on this site may need to run remote diagnostics on your modem.
Yes, it isn't a free service. EDIT: maybe the mods here will have a look at the situation for you and see if there's something they can do.
Wadec wrote:
Do they normally charge the customer to fix the equipment when it stops working?