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No internet detected

Sophomore

No internet detected

Sitting here trying to watch my Oakland Raiders on Sunday NFL ticket and I keep getting interrupted with weak or no internet signal. Router has top light and bottom two lights on and that is it. Beautiful evening out, no clouds, wind or rain. Getting pretty darn tired of this!!!
15 REPLIES 15
Distinguished Professor IV

Re: No internet detected

@RonDvorak 

 

Do you know where your gateway is located and what the weather is like there?  If not, this page has instructions on how to find it.   It takes the page a little while to load.  Bad weather at your gateway can affect your service in the same way as bad weather at your location.  

 

If you haven't tried power cycling the modem, you should do so.  To power cycle it, unplug the modem from either the wall outlet or the power pack (but NOT at the back of the modem), wait for at least 30 seconds, then plug the modem back in.  Wait for about five minutes to give the modem a chance to be fully up and ready, then try the net again.


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Professor

Re: No internet detected

n/a

Sophomore

Re: No internet detected

No idea where the gateway is. Already recycled power and within 5 minutes it’s back to just the 3 lights on.
Distinguished Professor IV

Re: No internet detected


@RonDvorak wrote:
No idea where the gateway is. Already recycled power and within 5 minutes it’s back to just the 3 lights on.

That linked page will tell you, and you can see if weather is the issue.

 

Edit:  What are you seeing for a Satellite Receive Signal Strength in the Wan Info box on this page?  

 

Also, what State Code do you see in the System Summary box at the top of the same page?


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Sophomore

Re: No internet detected

I will have to revert to this post the next time it occurs. I left my home after the issue started.

Moderator
Moderator

Re: No internet detected

Good morning,

 

Checked on the status on this site and I can see that it's online, but currently subject to the Fair Access Policy. Other than that, there haven't been any reports over the weekend regarding anything that would've affected connectivity. 

 

As Gabe suggested, if you run into any connectivity concerns, look for the State Code in the System Control Center (which Gabe has linked previously) and let us know what code you have.

 

 

 

  Your cooperation, patience, and understanding are much appreciated.

Thanks,
Liz

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Sophomore

Re: No internet detected

Ok, gone all week and back home Friday night and my router has no internet connection yet again. So i got into it via the IP address you guys sent and the Gateway says Creating IPGW Pool. System status is red and says it has a problem. When do i start getting refunded some of the $90 per month for no service???

Distinguished Professor IV

Re: No internet detected

@RonDvorak 

 

If it's showing "Creating IPGW Pool" for anything more than a few seconds after the modem is plugged in, which should be the only time this is seen under normal circumstances, it is definitely indicative of some type of connection issue.  

 

What is showing for the State Code, if anything?

 

What is showing for the Satellite Receive Signal Strength?


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Moderator
Moderator

Re: No internet detected

Good morning Ron,

 

I'm looking at your site and I'm not seeing anything out of the ordinary, everything is up and operational. Are all the LEDs lit on the HughesNet modem?

 

Thanks,
Liz

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