My internet has been out for about 10 days. Because of poor cell service, it is unlikely that I could get through to customer support on the phone without dropping the call.
I have unplugged everything from my Modem and left it unplugged a few minutes. That didn't work.
I used an extension cord to try a different outlet. That didn't work.
I unplugged the Modem from the power brick for a few minutes. That didn't work.
I tightened the cables connected to the Modem. That didn't work.
I cleared my cache and cookies and restarted my computer. That didn't work.
And now when I try to connect, my network is labeled as "hidden". I can't even try to connect anymore since I don't know the second number I need to enter. Up until then, I could access the System Control Center. I have red flags everywhere. And something about "State Code 27: No beacon."
This same issue happened about 5 months ago. And it's been happening like every other week, only it's not coming back up this time. And my connection has never shown up as "hidden".
Oh, and there has been no really bad weather since the first day my connection went out.
My most recent case ID from email contact is 102304321.