Good afternoon Debbie,
This is a pretty difficult issue to troubleshoot over the internet on our community but I'll try my best. I am very sorry you had a poor experience with our support and we'll be sure to reiterate to the agents supervisor that proper troubleshooting steps should be taken.
The first thing we should always try when the internet was out due to local or gateway weather is rebooting the modem. On the back of your HughesNet modem there is a thick power cord. Please follow it to a box which you can disconnect the cord from ( you do not want to unplug from the wall or the back of the modem, only the box) and leave it disconnected for about 30 seconds. Plug it back in and let it sit for a few minutes, monitoring the lights on the front. You should have 5 lights and the System & Power should be steady on (the others will blink randomly).
I also understand that during the troubleshooting you could not access the System Control Center at 192.168.0.1 and kept re-routing you to your router page. This is the result of an IP address conflict where the router has the same IP address as the modem. Do you have a way to directly connect a device to your modem and try again?
If after rebooting you cannot connect, or you are still having issues getting into the System Control Center please let me know here and we can work something out to get this fixed for you.
Thank you,
Amanda