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No internet service less than 30 days old

New Member

No internet service less than 30 days old

Suddenly I have no service on any device. I need help. I rely on my internet for my job, emergency services and phone service.

I’ve been told to get immediate help I need a business account.

Help Help Help!!!!
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4 REPLIES 4
Professor

Re: No internet service less than 30 days old

This tech community is for residential subscribers only.  If you are a business subscriber you need to call the customer service line,  1-800-347-3272.

 

Edit: The Hughesnet reps on this site don't have much access to the business accounts, though they may be able to help you in a very limited fashion.  They should be around today until around 5 or 6 pm, and I hope they chime in with some help for you.

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Distinguished Professor III

Re: No internet service less than 30 days old

@Momlifevermont 

 

It's a little difficult to tell from your post whether you have business or residential service.  If you do, in fact, have residential service, please try the following...

 

With a LAN cable connected device (NOT WiFi), what do you see listed for the State Code in the System Summary Box near the top of this page?  Also, what do you see for a Satellite Receive Signal Strength in the Wan Info box on the bottom left of the page.

 

Also, when did this start?  If it's only been happening for a short amount of time (less than an hour or so), it could be bad weather at your gateway, which can effect your service in the same way as bad weather at your location.  If it is a weather related issue, it should only be temporary.


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Moderator
Moderator

Re: No internet service less than 30 days old

Hi Momlifevermont, 

 

I see it's your first post here, so welcome to the community! I pulled up your account and saw that we've already dispatched a tech to address your connectivity concerns. Your assigned local dealer was trying to reach out to confirm an appointment, but wasn't able to make contact; is the number ending in 22 the best contact? If not please privately message me with your current number so I can update our system.  Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM with your assigned dealer's number so you can proactively reach out to confirm an appointment to get your site back online.

 

 

Thanks,
Liz

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Moderator
Moderator

Re: No internet service less than 30 days old

Hi Momlifevermont, 

 

Following up again on your site, I see you're back online! Glad the site visit helped. You're currently out of your monthly data so speeds are reduced, but your data allowance will reset tomorrow. If you have any other concerns, feel free to post again in the community, we're here to help.

 

Thanks,
Liz

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