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No internet since Gen5 went down over 24 hours ago

New Poster

No internet since Gen5 went down over 24 hours ago

Since the outage yesterday my internet has not come back.

And yes, ive unplugged and repowered modem a million times.

(posted per your reply on facebook)
5 REPLIES 5
Moderator
Moderator

Re: No internet since Gen5 went down over 24 hours ago

Thanks Larry! Glad to see you here. We're escalating your site to engineering so they can look into this. We'll post back once we have news to share.

 

Your cooperation, patience, and understanding are much appreciated.

 

 

 

Thanks,
Liz

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New Poster

Re: No internet since Gen5 went down over 24 hours ago

thanks Liz, I appreciate it tons.
New Poster

Re: No internet since Gen5 went down over 24 hours ago

been a week. still no internet
Moderator
Moderator

Re: No internet since Gen5 went down over 24 hours ago

Hi Larry,

 

Thank you for letting me know, I'm sorry to hear that. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.

 

Thanks,
Liz

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Moderator
Moderator

Re: No internet since Gen5 went down over 24 hours ago

Got a quick turnaround- an engineer would like to get some additional information from you.

 

Please type 192.168.0.1 in your browser's address bar and hit enter to go to your modem's System Control Center. Click the system status light at the top of your screen to go to the Terminal Status page.

 

Please tell me the:

State code

Satellite Receive Signal Strength (under WAN Info)

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->