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No internet, was shut off, no reason why

Freshman

Re: No internet, was shut off, no reason why

Amanda, Anything happening? Have modem model number if you need it!

Freshman

Re: No internet, was shut off, no reason why

Amanda, I got an email saying my bill has been generated? Does this mean my internet is working?

Moderator

Re: No internet, was shut off, no reason why

Hi Tiaduffey,

 

So sorry, I've only just seen your post! Do you mean you have the serial #? That would help to verify we've got the right modem on the account (since there was one that was returned). It is safe to post the serial number here. I've also removed your phone # from your post.

 

Thank you,

Amanda

 

Freshman

Re: No internet, was shut off, no reason why

Amanda The serial number is B30010008368 A7 I have other numbers too if you need them. I am headed up there Wednesday. I got a bill from them already so hope it will be working when I get up there! Have not paid it yet since I don’t know if I have internet yet?Thank You, Teresa Duffey

Freshman

Re: No internet, was shut off, no reason why

Wanted to send you my number to call at my cabin but can’t pm you! Leaving in the morning!

Distinguished Professor III

Re: No internet, was shut off, no reason why

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Moderator

Re: No internet, was shut off, no reason why

Hi Tia,

 

I may not be in the office when you are there tomorrow, but I can arrange someone from our advanced technical support group in Texas to give you a call. What is a good time frame for you?

 

I will send you a private message that you can reply to so it makes sending your number a bit simpler Smiley Happy

 

Amanda

Freshman

Re: No internet, was shut off, no reason why

I will be therei in the late afternoon and you may have my number on my account it’s the 509- 684 number won’t be able to text you back much longer.