So sorry, I've only just seen your post! Do you mean you have the serial #? That would help to verify we've got the right modem on the account (since there was one that was returned). It is safe to post the serial number here. I've also removed your phone # from your post.
Amanda The serial number is B30010008368 A7 I have other numbers too if you need them. I am headed up there Wednesday. I got a bill from them already so hope it will be working when I get up there! Have not paid it yet since I don’t know if I have internet yet?Thank You, Teresa Duffey
I may not be in the office when you are there tomorrow, but I can arrange someone from our advanced technical support group in Texas to give you a call. What is a good time frame for you?
I will send you a private message that you can reply to so it makes sending your number a bit simpler
I will be therei in the late afternoon and you may have my number on my account it’s the 509- 684 number won’t be able to text you back much longer.