Welcome to the community and thank you for posting! I am sorry to hear you have no internet currently.
I have run some diagnostics and found that there is no communication on our end. On a device that is directly connected to the modem, please go here, and locate what is called the System State Code. Let me know what that code is, if it is something other than 0.0.0, please.
It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.