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No internet

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Spectator

No internet

I tried to get online today and the only lights blinking on my modem are the wifi and power. I tried to reset and still the same. I need to get this fixed a.s.a.p.
3 REPLIES 3
Distinguished Professor IV

Re: No internet

@Vogeler 

 

First and foremost, please don't attempt to reset the HughesNet modem without instruction to do so by a HughesNet rep, and then only in the manner instructed, as doing so improperly can cause more harm than good.  

 

If you haven't already tried power cycling your HughesNet modem, please do so by unplugging it at either the wall outlet or power pack.  Then, after waiting at least thirty seconds, plug the modem back in.  Then, after waiting for at least five minutes, which will give the modem time to be fully up and ready, try to get online again.  

 

If power cycling the modem does not help, and preferably with a device that is connected directly to the HughesNet modem with a LAN cable, try going to this page.  If you can get there, what do you see listed for the State Code in the System Summary box near the top of the page?  Also, what do you see listed for the Satellite Receive Signal Strength in the WAN Info box on the bottom left?


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Moderator
Moderator

Re: No internet

Good morning Vogeler,

 

I see it's your first post here, so welcome to the community! I pulled up your account to investigate and I see you already have a dispatch tomorrow morning to address your concern. I hope it goes well! Feel free to contact us again if you have any other questions.

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Moderator
Moderator

Re: No internet

Good morning Vogeler,

 

I was just following up on your site and I see it's back online. Glad to see the site visit helped. If you have any other concerns, please don't hesitate to reach out again.

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.