Hello 12Taz33Remi,
I see it's your first post here, so welcome to the community! I pulled up your account and ran diagnostics on your site, I'm seeing that the HughesNet equipment is up and running normally. I don't see why you wouldn't be able to get online.
Currently I see there is nothing connected to the internet right now, is there supposed to be? There's nothing on the wifi network, nor connected directly to the HughesNet modem via LAN cable.
-Liz
What Liz told you was that she didn't see any devices connected to your modem or wifi, not that she didn't see anything wrong.
To cancel, you will need to call 866-347-3292. You may have to pay an early termination fee if you're still under contract. See http://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm
To avoid equipment charges, you will also need to return the equipment (modem, power pack, and the radio from the dish). You will get a kit to return the equipment when you cancel the account.
Again, she didn't say she didn't see anything wrong. You were at home, did you not have a computer, laptop or other device connected to the wifi? Were all your devices turned off?
You will probably need to have something connected to the wifi or directly to the modem before Liz can check your connections.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
Good morning 12Taz33Remi,
That sounds most unusual. If you notice that you have no connectivity consistently at 8pm, what state code do you see during this downtime?
To check the state code, visit www.systemcontrolcenter.com, which is the status page for the HughesNet modem.
Click on the System Status light at the top of the page.
Then note the Status Code under System Summary.
This Status Code can help give us a better idea of what's happening when you have no connectivity.
Also, this lack of connectivity at 8pm, this affects all your devices on your network? No device can get online?
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
That's not a state code. Go here and get the numbers next to the words State Code: http://192.168.0.1/#!/home/status
Hi 12Taz33Remi,
What maratsade is correct, the state code will look like "0.0.0" or something depending on what's going on with the modem. If everything is good, it will show "0.0.0".
I just ran diagnostics on your site right now at around 5:39 PM ET, and I can't communicate with the modem. Was it disconnected from power?
Which lights on the modem are lit? Next time you notice no connectivity, please also check which lights are lit on the modem.
I wonder if there could also be a power issue here.
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
Hello 12Taz33Remi,
Thank you for the state code. Is the coaxial cable tightly secured in the back of the HughesNet modem? The coaxial cable looks like this:
-Liz
Good morning 12Taz33Remi,
I appreciate this update. After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering.
Your dispatch is currently scheduled for our earliest available slot: Saturday, Apr 11, 2020 between 08:00 AM-11:00 AM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed.
-Liz
HI 12Taz33Remi,
I pulled up your account and I'm glad to see the site visit was completed successfully. If you have any other concerns feel free to drop by the community again.
-Liz