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No internet...

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New Poster

Re: No internet...

As of right now I have internet that is working at the moment. But yesterday it was out again when I got home around 4:00. I could find the state code yesterday yet right now I did and it is 0.0.0 when it goes out I will get on my computer and let you know what the state code is then. It all is just frustrating since we just upgraded.
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New Poster

Re: No internet...

The state code is 11.2.1. Not working right now
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Moderator
Moderator

Re: No internet...

Hello 12Taz33Remi,

 

Thank you for the state code. Is the coaxial cable tightly secured in the back of the HughesNet modem? The coaxial cable looks like this:

 

 

-Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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New Poster

Re: No internet...

Yes it is. It has been in and out all day.
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Moderator
Moderator

Re: No internet...

Good morning 12Taz33Remi,

 

I appreciate this update. After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering.

 

Your dispatch is currently scheduled for our earliest available slot: Saturday, Apr 11, 2020 between 08:00 AM-11:00 AM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed.

 

-Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Moderator
Moderator

Re: No internet...

HI 12Taz33Remi,

 

I pulled up your account and I'm glad to see the site visit was completed successfully. If you have any other concerns feel free to drop by the community again.

 

-Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.