Welcome, that happens all the time where I live in north Idaho. We (about 156 neighbors up here) can't wait until StarLink comes on board. Until then, grin and bear it!
It could be a weather or technical issue at the gateway, which is always located in another state. The HN reps on this site can run remote diagnostics to see what's going on. They usually reply within a day.
I see it's your first post here. Welcome to the Community! I was unable to get your account pulled up, but we'd definitely like to look into this for you to find a solution. Please send me a private message at this link with your account number or a phone number attached to your account. It'll help us take a deeper look into this!