Can you connect to this page? http://192.168.0.1/#!/home/status
If so, what is showing for the State Code in the System Summary box (top box)? Also, what is showing for the Satellite Receive Signal Strength in the WAN Info box (bottom left)?
Welcome to our community. I am sorry for the delay in responding but wanted to let you know that the site visit is set up and someone will be contacting you very soon to confirm a date to come by and re-point your dish. The visit is complimentary and a full months credit has been applied to your account.
I checked for updates on your site visit and see that our technician has tried to get in touch with you a couple of times today and last week. Please send me a private message with the best phone number to reach you at so the appointment doesn't get canceled.