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milenders
Freshman

No internet

Case #'s-57734207/103464039/103487841 work#7534595. Installer came on 4-8-17 to upgrade to Gen 5. He was here 4 hours trying to figure out with Hughes Tech support why we weren't able to get activated. He left stating that tech support would be working on it. I called later that night & HughesNet tech stated they needed an installer to help figure it out. I called HughesNet & the company that dispatches the installers why the installers haven't called or showed up for the appointment. They tell me they will send the message to the installer. So how long to wait for internet? Can we stop the upgrade for now & go back to Gen4? Problem is the installer has our old modem. Please someone help!😤
1 ACCEPTED SOLUTION

Hi Carol,

 

Funny, I just got an e-mail from the engineers saying they have your site up and running now. I checked your diagnostics and this seems to support that. Can you please confirm that you can access the internet now?

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

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24 REPLIES 24

Thanks so much to our moderator Liz for assisting in our Gen 5 service. We are now up and running! Thanks again Liz...Carol

That is a fantastic thing to hear, Carol! Thank you for letting me know and for sticking with us as we worked to resolve your concern. Enjoy your new Gen 5 service and please don't hesitate to drop by the community again if you need anything.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

I have not had internet service all day and would like to know why
GabeU
Distinguished Professor IV

@dimples67

 

if you're still having an issue and would like to troubleshoot it, please create a new topic, which you can do by clicking on the blue "Start a topic" button on the upper right while within the Tech Support section