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No new emails since Hughesnet changed to new format

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New Poster

No new emails since Hughesnet changed to new format

Since Sept 15, (when Hughesnet changed the format of the email dashboard) we have received zero emails.  Help, please.

8 REPLIES 8
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Distinguished Professor II

Re: No new emails since Hughesnet changed to new format

There are a few people with the same issue, it seems. The HughesNet reps will be around today; give them some time to look at your specific account. 

 

thirtyoneprov wrote:

Since Sept 15, (when Hughesnet changed the format of the email dashboard) we have received zero emails.  Help, please.


 

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Moderator
Moderator

Re: No new emails since Hughesnet changed to new format

Good morning thirtyoneprov, 

 

I'm glad you found the community, thank you for posting. I can certainly get this over to our e-mail admins to address. Please privately message me all the affected e-mail addresses so we can get started. 

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Moderator
Moderator

Re: No new emails since Hughesnet changed to new format

Thanks for the PM, thirtyoneprov. I'll send this up. Also, you're accessing your HughesNet e-mail via webmail and not with a 3rd party client like Outlook, correct?

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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New Poster

Re: No new emails since Hughesnet changed to new format

I am.

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Moderator
Moderator

Re: No new emails since Hughesnet changed to new format

Good morning thirtyoneprov, 

 

Thank you for your patience while our e-mail admins investigated. You should be receiving mail now, can you please confirm?

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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New Poster

Re: No new emails since Hughesnet changed to new format

I received and replied to your email, but still do not see any of the ones that should have arrived in my inbox between the dates of Sept 15 and today.

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Moderator
Moderator

Re: No new emails since Hughesnet changed to new format

Good morning thirtyoneprov,

 

Thanks for clarifying, let me check with the e-mail admins on that. I'll let you know once I find out.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Moderator
Moderator

Re: No new emails since Hughesnet changed to new format

Hello thirtyoneprov,

 

Thank you for your patience while our e-mail folks determined what happened with your e-mails between Sept 15~22. They confirmed that e-mails from that period are unrecoverable, I'm sorry about this, I understand that's frustrating. During the update, a step to connect your inbox from the old server to new server was not complete. As a result, your emails technically did not have anywhere to be delivered to, nor anywhere to be held for later restoration. Our e-mail admins manually reconnected your inbox to the new server to resolve this, which is why your inbox has been working recently.

 

-Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.