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No service over 2 weeks.

Kim7
New Poster

Re: No service over 2 weeks.

No call to set up a tech visit recieved so far.  What about a remote diagnosis of my problem? Seems like the simplest and least expensive first step and has solved my problems in the past. 

Remy
Moderator

Re: No service over 2 weeks.

Kim7,

 

Due to the age of the system and the tools we have available to us, the only options with this specific issue are first a technician visit, and then an escalation to our engineers.

 

Thanks,

Remy

Kim7
New Poster

Re: No service over 2 weeks.

A tech visit is not going to happen. I am  off the grid and hard of hearing. I believe my problem originates with the FAP cutting me off when I exceeded my data limit, and it is a simple fix to get me back online, instead of holding me hostage to order an upgrade. 

Remy
Moderator

Re: No service over 2 weeks.

Kim7.

 

Going into FAP wouldn't cause the system to produce transmission errors. From what I'm seeing, there has already been a technician company assigned to your case, and they should be placing a call to discuss a scheduling for the visit shortly!

 

Thanks,

Remy

Kim7
New Poster

Re: No service over 2 weeks.

It has now been over a month without service and tech support chat agents are unresponsive. I've spent hours on this.

Terrible support!

maratsade
Distinguished Professor IV

Re: No service over 2 weeks.

@Remy had been working with you, but you kept shooting down his help.  They offered a technician and you said no because you're hard of hearing; can you get someone to be there with you so you don't have to worry about being hard of hearing? A technician may be the only way to fix your issue. It was also suggested to upgrade, but you didn't want that either, and that's your prerogative, but they don't have a magic wand. Your best bet would be to have a technician come to your residence, and get someone to be there to help you. 

 

They actually have given you pretty good support -- you are the one who has declined it over and over. 

GabeU
Distinguished Professor IV

Re: No service over 2 weeks.

@Kim7 

 

You have three options.

 

1.  A tech visit to diagnose the issue.

 

2.  An upgrade to Gen5.

 

3.  Cancel your service.  

 

There is no simple fix.  If it was a simple fix to get you back online you would be back online, and they wouldn't be spending their money to send a tech to diagnose the issue if they could do it remotely.  

 

That the service you have has worked for as long as it has is a miracle.  The remaining legacy satellites are far beyond their expected operational lifespan.  


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Remy
Moderator

Re: No service over 2 weeks.

Kim7,

 

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

 

Thanks,

Remy