No signal at all now??

[HouseofPayne808]

I had very slow service last week but I was connected. I noticed no lights on the modem a couple days ago and do the whole unplug/wait/plug back in thing as I’ve had this happen before. I honestly got distracted and we never use WiFi on weekends (it’s only for my job really) but now I’ve noticed it never came back on. Only lights are the power light and that very bottom one. I’ve only had this modem since June. I need to work from home tomorrow. Help?!

[robinloraditch]

You probably wont get thru to tech support via calling Hughesnet. However, there is a reset button on the back of the modem. If you press it in at the same time as the lower button on the front of the modem and hold them in until any and all lights  goes blank and then release them, it will do a hard rest. This may help you. If not maybe someone can tag a tech person here. 

[MarkJFine]

That hard reset if done incorrectly will essentially brick your modem.

Not advised.

[robinloraditch]

Tech support had me do it. On more then one occasion.  And since you cannot get tech support on the phone at this point,  and seeing how they're getting no modem response,  it will not hurt at all.  And there is only one way to do this. And I've never heard of it bricking the modem.  Unplugging it did nothing, so that basic reset did nothing. 

[MarkJFine]

Just saying, a qualified technician walked you through it and was able to re-register it with the network if it got bricked. Will you be able to do the same for this person?

[robinloraditch]

So..I just done this again, to prove a point, I have done this a few times and didn't need a phone rep to tell me to or how to do it.  It did however correct a modem issue once.  And I hardy call customer support a qualified technician. That's no offense,  just an observation as they honestly read online scripts. I know, I was a supervisor for a satellite provider and... anyways.  I don't see anyone providing the op any helpful advice,  and doing a hard reset will not harm a thing.  They have no modem activity at this point,  and it'll just clear the modem and reregister, that is if the modem isn't dead.  But,  one could offer them some advice,  instead of criticizing a Person for offering some.  Seeing as so many people have viewed this,  and at this point hasn't chimed in.  

[MarkJFine]

I'm not criticizing and you shouldn't take it that way. The company prefers that red button only be pressed at all unless advised by a representatives or a qualified technician for the precise reason I stated, but have it your way.

[Liz]

Hi robinloraditch,

Welcome to the community! I appreciate you jumping in to offer help. Generally we should stay away from doing this type of reset unless suggested by a HughesNet moderator or other HughesNet representative. 

Thanks for understanding,

Liz

[Liz]

Hi HouseofPayne808,

I see it's your first post here, so welcome to the community! I pulled up your account and see that we've already dispatched a tech to visit your site tomorrow to address your concerns, so I hope that goes well! Feel free to drop by the community again if you have any other questions.

Thanks,

Liz