I believe only a technician can realign your dish.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
Why not try asking in the forum named Technical Support.
Ironically, given the subject, this forum is NOT for that purpose as was in the description when you entered it.
Edit: Kudos to the admin that moved it to the appropriate area.
Hello Giraffe, Only a HughesNet Certified technician can realign your dish under our warranty. Though the dog may be docile to an owner, our technicians are instructed not to enter areas where there are loose animals, both for the safety of the technician and the animal. We ask that someone over the age of 18 is present on site for the technician to meet and have sign off on the repair. Since many of our customers are very rural, an hour to three hours drive from location to location to arrive to no one on site means the technician does not get paid.
If you would like we can definitely set up another technician visit for them to meet you at the house when you can secure the dog inside. I can assist you here or you can call into or main line at 1-866-347-3292, and they can set up the technician visit for you.