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Not able to download anything only sporadic downloads

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New Member

Re: Not able to download anything only sporadic downloads

If you can find a service other than HughesNet, that is the way to go!

I also live in a rural area  with no options available other than HughesNet. I am on the Gen4 program at approximately $70 per month and can't download even two Netflix movies a month without going over my data allowance. Since I no longer try to do anything through HughesNet other than email and web surfing, I was able to download Window's 10 in about 30 minutes. I only get 10 GB of data for my $70/month but that was enough to put Win10 on my computer and my husband's. You might try waiting until you have a new month's data allowance and try again. Honestly,  downloading Win10 easily is the only good thing I can say about HughesNet after over three years of using that service. Good Luck. You will need it with this company.
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Assistant Professor

Re: Not able to download anything only sporadic downloads

You have to set Netflix playback to SD or low definition. HD streaming can use 3+ GB per hour.
 I was able to download Window's 10 in about 30 minutes
Tells me your speed is very good. Data is data though, once you use it up for one thing it is no longer available for other things. Kind of common sense, this is capped service.

What you'll pay on AT&T for 4G LTE data plus additional device charges:

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Assistant Professor

Re: Not able to download anything only sporadic downloads

Sounds to me like it could be a router issue. Have you checked for firmware updates? Plug directly into the modem with your computer, no router and see if any better.

What model of Amped router?
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Associate Professor

Re: Not able to download anything only sporadic downloads

Amped Wireless is seriously overpriced junk.  They can not transmit signal any further than what the FCC allows, and most all high end routers will transmit at that full power.
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Associate Professor

Re: Not able to download anything only sporadic downloads

Please disconnect the router and connect your computer directly to the modem and run a series of speedtests following the instructions at the link below.

https://community.myhughesnet.com/hughesnet/topics/cant-use-the-hughesnet-speedtest-guide-for-testmy...

Also, can you run a pathping to google.com and post those results as well?

  1. Click Start. Windows 8® users start on step 2.
  2. In the search field, type CMD.
  3. Right-click on CMD.exe and select Run as Administrator.
  4. Type pathping google.com
  5. Press Enter.
  6. Allow several minutes for the pathping to complete.
  7. A file will be created in your C: drive called pathping.txt.
  8. Type exit and press Enter to close the command window.
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Alum

Re: Not able to download anything only sporadic downloads

Hi wastafford,

Please follow the instructions that Charles posted above. We'll need speed tests from our website to properly review your results and better assist you. We hope to hear back from you soon.

Thank you,
Chris
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New Member

Re: Not able to download anything only sporadic downloads

:::.. Download Speed Test Result Details ..:::
Download Connection Speed:: 20080 Kbps or 20.1 Mbps
Download Speed Test Size:: 73.3 MB or 75008 kB or 76808192 bytes
Download Binary File Transfer Speed:: 2510 kB/s or 2.5 MB/s
Tested At:: http://TestMy.net  Version 15
Validation:: http://testmy.net/db/eDXbwPzdC
TiP Measurement Summary:: Min 18.31 Mbps | Middle Avg 20.3 Mbps | Max 20.99 Mbps | 10% Variance
TiP Data Points:: 19.33 Mbps, 20.82 Mbps, 20.87 Mbps, 19.65 Mbps, 19.65 Mbps, 19.77 Mbps, 20.15 Mbps, 20.49 Mbps, 20.56 Mbps, 20.67 Mbps, 19.65 Mbps, 20.22 Mbps, 20.94 Mbps, 20.99 Mbps, 20.78 Mbps, 20.77 Mbps, 20.19 Mbps, 18.91 Mbps, 18.31 Mbps
Client Stats:: http://testmy.net/quickstats/wastafford2  http://testmy.net/compID/6157219590632
Test Time:: 2015-11-23 17:18:06 Local Time
Client Location:: Ozark, AR US http://testmy.net/city/ozark_ar
Target:: Dallas, TX US
Client Host:: Hughes Network Systems http://testmy.net/hoststats/hughes_network_syste
Compare:: 84% faster than host avg, 118% faster than city avg, 8% slower than country avg, 12% faster than world index
1MB Download in 0.41 Seconds - 1GB Download in ~7 Minutes - 359X faster than 56K
This test of exactly 75008 kB took 30.624 seconds to complete
User Agent:: Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; LCJB; rv:11.0) like Gecko [!]
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New Member

Re: Not able to download anything only sporadic downloads

That was with the wireless router disconnected. I have since removed the router and am working on a netgear router I will post results.


Thanks

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Associate Professor

Re: Not able to download anything only sporadic downloads

Well, according to those results, you are certainly getting well above plan speeds.  Highest plan offers 15Mbps, you are receiving 20Mbps.
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Associate Professor

Re: Not able to download anything only sporadic downloads