The speed of the service cannot be guaranteed. It's an impossibility. In addition, the service speed is slowed when you run out of your monthly data allotment due to the Fair Access Policy (FAP). The only time you have unlimited data and your speed isn't subject to slowing is during your very first twenty days of service, as the service is in what's known as a relaxed bandwidth state during this time. This relaxed bandwidth state cannot be arbitrarily turned on and off, or given during any other time (save for when upgrading to Gen5 from a Legacy plan).
It would help for you to post a link to your speed test results to demonstrate your speed issues. With this said, if you were out of data and subject to FAP when these speed tests were run they won't help.
If you do not have speed test results run while NOT subject to FAP, the reps here will need some speed tests to be run using the following protocol in order to be able to help with speed issues...
To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform 3-5 tests during different parts of the day, then share the account results link with us here.
Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-disable the WiFi while the speed tests are being performed
-use the manual 25MB size download test file
-If testing upload instead of download, please use the manual 4MB size upload test file
-space each test at least 5 minutes apart
-post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername
For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx (due to being an older page, the test sizes are incorrect for Gen5 (please use the test sizes listed above, in bold, for Gen5))
The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.
If you are unaware of how to disable the WiFi in the HT2000W, please see "How do I manage my built in WiFi modem?" in this PDF. Please be sure to click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).
i found some areas differ.i get ave 17mbs to 27mbs.yet my upload ave at only 100kbs to 300kbs max.thu fap mode runs my netflix and hulu fine ave is 1.4 to 2.1.yet at 2am to 8am fap runs up to 4.8 ave is 3.8 to 4.6.on data allowance have reach up to 48mbs ave is 36 to 43mbs after am.runs ok during thunderstorms yet it sucks for hd takes all my 50 gigs as fast as can piss it.yet any dsl or cable is best even one at least 5 or 10mbs with ave 50ms to 150ms would be alot faster than hughes at its max since latency is ave over 500ms to 700ms or worst.ping or lantecy is what makes dsl and cable faster at lower bandwith .and traffic is bad around 8pm to 11pm in north ga.i wish i could get cable yet im stuck with satellite.i find it still good yet if hotspots became a monthly payment and unlimted. satellite would not be needed.
If you're having some type of speed issue please start a new topic. Please also refrain from foul language when doing so.
"preventing videos from automatically loading and playing when you open a web page, for example"
A very annoying feature which should be opt in, not opt out.
Hi Rebel12563, welcome to the community and thank you for posting. I see Gabe has presented great information regarding our speeds, and I will reiterate that we can not guarantee speeds due to circumstances applying, such as weather conditions for example. The upload speeds we advertise for Gen 5 are up to 1 to 3 mbps, so you're within our advertised speeds. For download speeds, if you can follow the steps Gabe presented, we'll be happy to look further into this!
Daser4454, as per our Community Guidelines, we ask our customers to refrain from using profanity words, which is why Gabe mentioned it. We want customers to stay courteous in their responses is all, it's nothing personal against you. I hope that clarifies things. 🙂
Hello Rebel12563 I hope all is well since I haven't heard from you since your initial post. I'm going to close the thread due to inactivity, but if you have any additional questions or concerns, please don't hesitate to reach out to us again. We'll be glad to help!
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