Hi
@daser4454,
I'm sorry you're having this frustrating experience! When I first got Hughesnet a little over two years ago, I had no experience with satellite. The second month I had it, a homeless family came to live with me. I let their kids onto my wi-fi with their phones and I was out of juice, so to speak, within three days. It's the only time I've ever run out.
I did very extensive reading on satellite internet generally and Hughesnet specifically. I spent a LOT of time on this site, lol, learning from the masters, the volunteers who donate many hours to helping newbies like me. I learned a ton about how to set my and my daughter's phones (we don't get cell service out here) and laptops to minimize unintended usage (like preventing videos from automatically loading and playing when you open a web page, for example). There are MANY small adjustments you can implement to save gigs! Search the history on this site for detailed info!
As for upload/download speeds, there are also a lot of things both you and customer support can do to help you get the best speeds possible for your location. I HIGHLY recommend working through this community, rather than through the customer service phone line! The moderators here have "powers" the folks on the phone don't and are all excellent techs. Their only job is to work with this online community. And, as stated, the community members who volunteer their time on these boards know more tech stuff than I could learn in a lifetime!
Don't give up yet! I'm confident we can help. I recommend you follow up on
@GabeU 's advice, if you haven't already. Open a thread where he asked you to. Also, rather than just reporting your numbers, please post the link to your testmy.net account, as he requested. Test on different days and different times of day. This is a little bit of a hassle, but the information can be extremely useful to those trying to track down where the problem is.
It may seem unreasonable to suggest you spend a few hours educating yourself about how satellite internet works and how it differs from cable or other types of internet. But remember, this is a pretty new technology that is still evolving. There is a learning curve and we all had to climb it.
But I KNOW you can do it! If you take the advice of the mods and the volunteers, and follow their instructions and ASK when you don't understand something, we'll get there together!
