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Not high speed.

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Rebel12563
New Member

Not high speed.

We called to cancel our account because the only high speed we could get was on the LTE on our galaxy 9s plus. The discussion ended with a free month of next upgrade, guaranteed 25 mbps, plus no controlled slowing of speed. Well, I opened the SPEED TEST APP and WOW! No change. Why is there even a HIGH USAGE slowing. Why will I be billed one more month of fees, speeds, and failed ability to watch any movie at all. I have been testing the speed ever since the discussion with service rep. I have a history that proves our download speed is way below advertised speed. Upload speed was 1! Yes,1!
I texted history to hughes mess but have not heard anything
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