This reply was created from a merged topic originally titled There are no words to describe how bad this service is... Ok. I've been here before. I gave them one month to fix my service. I have done EVERY SINGLE SUGGESTION that I was given. I was promised a tech to come out and check for issues. Three weeks ago. From Florida Totalcom. First... they couldn't figure out the correct number to reach me at. Second... I told them TEXT ONLY. Apparently those instructions were too complicated for them. I have the dozen or so emails we exchanged, in case a hughesnet....English speaking preferably ... rep is interested.
I have spent, so far, a total of THREE DAYS waiting for the alleged rep.
Once again... I just purchased another $32.00 worth of tokens. Just now. I was hoping I could maybe watch just one movie for my $32 purchase. I am literally next to the modem and the router. No movie. And before all the sycophants come out and tell me all the things I'm doing wrong..... I have done EVERY SINGLE DAMN suggestion that I was given in other threads.
Since I cannot make a phone call from my remote home, I'm hoping a hughesnet rep sees this. The technician I was promised never showed. And I no longer get responses from Florida Totalcom.
At the very least, I'd like a credit for my last $32 token purchase. Secondly, I would like the rep I was promised.
Words cannot begin to describe the ineptitude of hughesnet "service". Dear lord... if anyone is reading this, deciding whether to order service...?? Please... stock up on a lot of money, patience and a lot of Valium.