You don't have to be an IT tech, as you can always pay someone to do these things for you. Basically, in it's most simple explanation, Hughesnet provides the internet access to you, and that access is at the point of the LAN port on the back of the modem. They set you up with a basic connection and make sure that said connection is working, but everything else is up to the consumer, whether that's adding a router (which some installers will do during the setup) or adding devices. And when something AFTER the modem needs to be adjusted or fixed, it's up to the consumer to do so.
You aren't the bad guy, but Hughesnet isn't going to adjust or work on consumer products that they aren't responsible for. They are only responsible from the dish to the LAN port at the back of the modem. That's it. That may sound uncaring, but you are paying only for their service, not for them to service YOUR own equipment (non Hughesnet equipment). Again, you aren't the bad guy, but that's just the way it is.
Yes, if you're electric goes awry, you pay an electrician to come out and fix it. But, if your washer goes bad, or your electric oven goes bad, is it the electric companies responsibility to fix it because those appliances use the electricity they provide? No. Remember, you are paying for internet access, not service for your equipment that uses that access.
I'm in no way trying to be rude or condescending. I'm only trying to explain, in the best and most basic way I can think of, what Hughesnet provides and what they are responsible for.
With regard to the Netgear router. Are you trying to change the password that you use to access the router wirelessly, like if you were to buy a new smartphone and wanted to get access to the internet by entering the password into the smartphone, or are you trying to change the password to the GUI so you can make adjustments to the settings of the router?
Upstate NY here, too. Well, more Western NY. Enjoy the snowstorm. Lake effect snow warning here tonight to tomorrow night.
I have a Netgear router, BTW. It's my main router for when I use my laptop.
If you are trying to change the wireless password, this may help.
You're welcome. Good luck with your next ISP. Sorry I couldn't be of more help.