Not sure how much worse it can get...;))

[GabeU]

Be very, VERY careful when using public wifi.  It's the least safe, least secure form of internet there is.  Use it with the knowledge that nothing you do on public wifi is secure.  The person behind you, over either shoulder, could be logging every single keystroke and viewing every single thing you do on public wifi, electronically.  That's not to scare you.  It's just the realities of public wifi. 

Good luck.   

[mdhobbs]

Leaving this company behind is the BEST solution available. They only care about picking your pocket and making promises they know are lies when they make them. 

You were right to anticipate a “functional” service when you subscribed, without you having to be responsible for their service issues or investing your time in trying to make their service perform.  

Hughes Net is a pathetic organization. 

Gabe, you should be ashamed of yourself!!! 

[mdhobbs]

 HughesNet compensate you for fear mongering? 

[GabeU]

HughesNet compensate you for fear mongering? 

Even when good advice is given, you just can't help sticking your silly nose into it, can you?  Even more ridiculous.  Perhaps, one day, you will actually be able to give ONE piece of decent advice to someone, mdhobbs, but being that everything you have done, including with your own system's problems, I highly doubt that.  You problem, and reaction to it, have been nothing but comedy. 

[Liz]

Good morning Debby,

Thanks for posting. I'm sorry to see you go, but I'm glad you tried to work things out with Gabe. Whatever ISP you go with, if ever you need to know what exactly on your PC is using data, check out Glasswire.com. 

Good luck with your future ISP.

Thank you,
Liz

[dzutant]

This reply was created from a merged topic originally titled There are no words to describe how bad this service is...

Ok. I've been here before. I gave them one month to fix my service. I have done EVERY SINGLE SUGGESTION that I was given. I was promised a tech to come out and check for issues. Three weeks ago. From Florida Totalcom. First... they couldn't figure out the correct number to reach me at. Second... I told them TEXT ONLY. Apparently those instructions were too complicated for them. I have the dozen or so emails we exchanged, in case a hughesnet....English speaking preferably ... rep is interested.

I have spent, so far, a total of THREE DAYS waiting for the alleged rep.

Once again... I just purchased another $32.00 worth of tokens. Just now. I was hoping I could maybe watch just one movie for my $32 purchase. I am literally next to the modem and the router. No movie. And before all the sycophants come out and tell me all the things I'm doing wrong..... I have done EVERY SINGLE DAMN suggestion that I was given in other threads.

Since I cannot make a phone call from my remote home, I'm hoping a hughesnet rep sees this. The technician I was promised never showed. And I no longer get responses from Florida Totalcom.

At the very least, I'd like a credit for my last $32 token purchase. Secondly, I would like the rep I was promised.

Words cannot begin to describe the ineptitude of hughesnet "service". Dear lord... if anyone is reading this, deciding whether to order service...?? Please... stock up on a lot of money, patience and a lot of Valium.

[Liz]

Good morning Debra,

I will escalate your case here at corporate to ensure that your local dealer contacts you via text, as you have specified, so that you can schedule your site visit.

I've also credited your account $32 for the trouble.

Please let me know if you still have additional concerns, and let me know how the visit goes.

Thanks,
Liz

[Liz]

Hi Debra,

As I was reviewing your notes before escalating, I see that your local dealer texted and emailed you in hopes of contacting you to schedule your appointment.

Can you please email me at communitysupport@hughes.com with the number at which you want to be texted?

Thanks,
Liz