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Not worth it...

New Member

Not worth it...

Literally my plan renewed 4 days ago and I only have 1 percent left on my data! I only watched 2 movies on Netflix, 2! I get more data on my phone and it's less cost. Going on my second month with y'all and it sucks! Here is my question, how much is it to close my account? Because 2 more years of this isn't worth the price. And honest to God, what person is going to stay up till 2 am for the bonus data?! I have a toddler! Unrealistic...
3 REPLIES 3
Moderator
Moderator

Re: Not worth it...

Hi feliciaterry24

Welcome to the community and thank you for posting. We want to address your concerns. You may want to double check and make sure you set your Netflix playback setting to SD or low to help conserve data, as streaming content uses up a LOT of data: https://help.netflix.com/en/node/87

Please keep in mind there are countless factors that can use your data:

- more devices are capable of connecting to the internet: phones, tablets, gaming consoles, SmartTVs, and even refrigerators can connect wirelessly to the internet. Keep track of what devices you leave running on Wi-Fi.

- automatic-updates: your computer and any other programs you use will often keep working in the background, even if you're not actively using that program, in order to keep your system/program up-to-date. Anti-virus programs will periodically use your internet connection to check back with their malware database for any updates. You should have an option to turn off auto-updates and/or schedule them for a later time.

- multimedia content: Netflix, Hulu, YouTube, Facebook, Tumblr, Instagram, news sites, and other websites will contain videos, animated gifs, and sound clips that may start playing as soon as you land on the site. So much content, so easily available almost everywhere on the internet. For starters, try disabling auto-play video on Facebook:
https://community.myhughesnet.com/hughesnet/topics/how_to_disable_autoplay_videos_on_facebook
or adjusting your Netflix playback quality to SD: https://help.netflix.com/en/node/87

- more data sources can be found here, as posted by a fellow community member: https://community.myhughesnet.com/hughesnet/topics/data-usage-sources-common-and-not-so-common

The most important tool to download is the Status Meter, available in the Customer Support Center, so download that if you haven’t already:
supportcenter.myhughesnet.com

I'm sending you some complimentary tokens now that you're more aware of data usage sources and how to manage them.

The early termination fee for you at this point would be $400, and call cancellations must be done over the phone.

Feel free to let us know if you have additional questions, we're happy to help.

Thanks,
Liz
Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.
Assistant Professor

Re: Not worth it...

 feliciaterry24, you must set Netflix playback to low setting if you want to stream movies and TV shows frequently. Even then there is a limit especially if you want to do other things. Otherwise you will have no data left very quickly. One HD 90 minute movie can use 4.5GB, more if a longer movie.

Moderator
Moderator

Re: Not worth it...

Hi feliciaterry24,

It's been a week since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

Thanks,
Liz
Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.