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Ongoing DNS Lookup Error HN9000S

Junior

Re: Ongoing DNS Lookup Error HN9000S

Hate to bump again, but heading out until this afternoon and this is pushed back to page 2 again.  Don't want to miss you another day, it was a tiring weekend with all the DNS issues.

Hope we can get this fixed easy, thanks Amanda!
Moderator

Re: Ongoing DNS Lookup Error HN9000S

Hello

Sorry about that, I was not able to come into the office yesterday. I am here today and will track down a good gateway to switch you to. We'll try a couple out today. Just like last time, if you can't get online, reboot your equipment at home and let me know if there are any improvements.

Thanks
Amanda
Junior

Re: Ongoing DNS Lookup Error HN9000S

Thanks for the quick reply!  I did notice that you were gone yesterday, but didn't notice it until I already posted.

That one I showed image of above is a good one, I believe that's the one you moved us to 6 months ago to fix the issue initially.  And we didn't have any problems until recently again when it was changed a few times over the past month or so I believe.

I'll be back on later this afternoon, hopefully it will be working then anyway Smiley Happy  Will reboot if needed, and hopefully that will fix it if we loose a connection because I can't use our neighbors wifi to post back here if necessary like before because they moved and no one is around us in range now.

So, if you can, after the switch, if there is a way to verify from your end that it's working on our end, please check if possible because we wont be able to let you know if we have no connection.

Thanks, and have a good day!
Junior

Re: Ongoing DNS Lookup Error HN9000S

Hi Amanda!

I see we're on a new one, seems fine right now.  Used for half-hour and no DNS errors, making note of the setting here for later ref. if needed.

000000000000000000000000 ÷ 0
63 Boise, ID

Thank you, maybe this one will be fine!  Can you put a note on the account to please not move?  Or is this something that they change in large lots and we need to request a fix for every time it affects us?
Highlighted
Moderator

Re: Ongoing DNS Lookup Error HN9000S

Hello

I've taken note this time on paper of where I moved you Smiley Happy 

I can't prevent them from moving them - most likely you are being moved when engineers close down an AGW. They are slowing closing down under-used or virtually unused AGWs for legacy plans. Though, I think pricing is about to get really competitive  Gen4 and probably somefree upgrades coming to legacy customers (a prediction, but I can make this happen anyway), so I think that you might be more inclined to upgrade next time 

Amanda
Junior

Re: Ongoing DNS Lookup Error HN9000S

OK, well thank you for taking a note on the move.  Hopefully we wont have to keep bugging you about it too often Smiley Happy

What kind of free upgrades do you think might be coming to legacy customers?  Do you mean in the plan structures, or were you talking about new installs etc?

If you mean new installs, does that also include free truck rolls to do it without having to come back here to have a charge removed from the account after the fact?

It's not that we don't want an upgrade, and we've considered Gen4 a few times, it's really that for the current plan/prices we haven't seen an actual upgrade offered.  Side-step at best.  We'd have to pay more monthly for Gen4, to even get close to the amount of data available.  Similar price plan to what we have now is much less data, and last I looked I think the higher priced plan was also less.  So that, along with the monthly bucket is what holds up back.

Sure faster would be better, but with less data and a monthly plan that would get used up twice as fast.  Faster speed is only better if there's room for it to be used, having to hold the brake the entire time or having to walk/crawl half the month doesn't sound good at all.
Assistant Professor

Re: Ongoing DNS Lookup Error HN9000S

I can'r resist saying faster speed doesn't mean faster usage. Data is data no matter the speed, things just load quicker and file downloads are quicker. Usage is not based on speed so if you use "x" amount of data on a legacy plan then you should still use "x" amount on Gen4. Although upload also counts which doesn't amount to much unless you do a lot of uploading.

Sorry to butt in just wanted to clarify that the speed increase doesn't necessarily mean a data use increase unless it leads to the user doing more than they previously did on a slower service.
Junior

Re: Ongoing DNS Lookup Error HN9000S

I know what you mean, but when people get used to slow and how that affects video and Facebook usage etc and then you let them loose knowing they wont have to wait on buffering or fear of running out of speed for the day then things get overboard quickly.  We noticed that more than a few times going from 7000 to 9000 and when switching plan amounts on each back and forth a few times.

I do know what you mean though, don't get me wrong, I just know for other reasons like mentioned faster will mean more data used solely because of the freedom the speed tends to offer to your overall browsing experience and unleashing your daily forced bucket skills.  I do note you mentioned "not necessarily" so I do think you kind of have an idea of what I'm thinking. 

I know the monthly limit and bucket training for that can be re-learned, and we've considered that when discussing upgrading, but I'm not sure the offered plans/price is worth the change as we loose the free data at night (which I use a lot, and that can't be changed, meaning that usage would quickly eat up the monthly data)
Junior

Re: Ongoing DNS Lookup Error HN9000S

Couldn't edit the above again -

And we often hit FAP now outside of the free nightly data, due to FB and other image heavy browsing like ebay.  We are on an old 250MB per day plan with 500MB bucket, which is small for sure, but that and the free time offers more data than Gen4's plans allot for a reasonable price.

We could probably get used to a same priced Gen monthly setup, but it's a scary thing to consider.  One thing we do think would help is the FAP isn't so bad, and smart-browsing too.  We think 2 weeks in each month we'd be out, much like you see here on the forums from users daily (Whether that's ghost or actual data usage they're not realizing they're using such as how much FB actually eats up and heavy ads on new/gossip sites)
Assistant Professor

Re: Ongoing DNS Lookup Error HN9000S

I totally understand, had the same concerns when moving from the 7000s to Gen4. Personally very glad I made the switch. One of the lucky ones who has the Ultra plan though.