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Ongoing DNS Lookup Error HN9000S

New Member

Ongoing DNS Lookup Error HN9000S

Same DNS issues as the below thread here for us as well, for maybe a month or two!
https://community.myhughesnet.com/hughesnet/topics/dns-errors


In IE it's a generic "server not found" blank page etc type message, in Firefox it directly says DNS lookup error.  This happens probably at least 50-100 times per day, sometimes not for 15-20 minutes, other times 5-10 times within a 5 minute window.

Time of day does not matter, it happens all day long, but if we had to say when it happens most often we'd probably guess in the evening

HTTPS seems to be less affected, but it also affects these pages too.  Disabling the turbo page doesn't seem to help, if it does the relief is too minimal to be considered as effective

It's not our modem, we tested without the modem directly connected to a PC, and we tested with 3 different modems (Netgear WNDR6100, WNDR3400V3, and WNDR4700).  HNS modem has been rebooted many times, and during the router testing we tested with old and new firmware in the routers, no change at all as expected due to the DNS issue persisting when connected directly to a PC with no modem.

Routers are set to get DNS automatically from ISP, manually setting to Hughes DNS servers changed nothing.

It has to be something they changed in the satellite service in the past month or two.

Staff, you can lookup our HNS account by the email attached to this user (@ Getsatisfaction login), thanks!  Or, our modem serial # is J7 111000146612820 G

We do not have any recent cases, no need to call as we know phone support does not help in these instances.  We've watched this discussed many times on the forum, but never ran into it ourselves.  We waited a month or so thinking it would clear up on it's own, as I've seen it do so on the forum threads "sometimes"  It's not fixing itself, so now we reach out to you for help.

We do not want an upgrade to Gen4 unless it's a free setup/install, with a similar priced monthly bill and no dial up speed FAP (ie SmartBrowsing is a must).  8-10 year loyal customer here!
35 REPLIES 35
Moderator

Re: Ongoing DNS Lookup Error HN9000S

Hi Daavv3T

Thank you for the great post! I feel like you covered all the basic stuff we want to know. I think what is best is to look up your account, check it out and then let you know if we find something. I'll also let you know what upgrade offers are available in your area as well. Before I begin that, can you let me know if the DNS errors occur on different webpages or is it always generally the same one or few?

Thanks
Amanda
Moderator

Re: Ongoing DNS Lookup Error HN9000S

Hello

I can't say I've seen a better, healthier HN9000 system in a long time! It actually looks spectacular. If its not related to my above post (a particular website or computer), I may have a trick up my sleeve. Let me know!

Thanks
Amanda
New Member

Re: Ongoing DNS Lookup Error HN9000S

Thank you for your reply Amanda, and we appreciate you looking into our system!

As for a specific website, that would be nice if it was just one, but sadly it is not.  This affects any and all we pages as we mentioned, HTTP or HTTPS does not seem to matter much either, so it doesn't favor one of those over the other as I've seen sometimes in the past with other users having similar issue.  Turbpage disable or enabled doesn't matter either, nor does tearing down the turbopage for a new one.

It's all random when it happens and when it doesn't, and sometimes it's at a much higher frequency during any given moment than others.  This is not affected by time of day, or websites used, or how many people are using the service or not etc.  All very random, sometimes very bad and sometimes not so bad

Hope your fix will help!  We'd rather not have to go through an upgrade, only mentioned that in case nothing else fixes this for us.  We hoped it would resolve itself, but it's been going on for so long we can tell by now it's not going to change, so that's why we're reaching out.

Hope you can help, thanks!
Moderator

Re: Ongoing DNS Lookup Error HN9000S

Hi Daavv3T

Thanks for the info! The change I am making may cause you to lose connectivity for about 20 minutes at the most. I will go ahead and get started on it and will let you know once I've processed it (we're changing your connections route). If it ever comes to upgrading, just stop by the community and we'll make sure the cost is minimal, if that.

I'll be back shortly!

Amanda
New Member

Re: Ongoing DNS Lookup Error HN9000S

OK, we're ready when you are, and we appreciate the help!

We also appreciate the upgrade cost minimization offer as well, we'll keep that in mind!

Thanks, hope the fix solves this issue!
New Poster

Re: Ongoing DNS Lookup Error HN9000S

Have I mentioned your the best lately, well you are
Moderator

Re: Ongoing DNS Lookup Error HN9000S

Hey thanks! Smiley Happy
Moderator

Re: Ongoing DNS Lookup Error HN9000S

Hi there

I made the change. Let's wait about 15 minutes and make sure you can still get online, then take it for a test drive and let me know how it performs.

Thanks
Amanda
New Member

Re: Ongoing DNS Lookup Error HN9000S

OK, we didn't see any downtime yet, no system reboot etc.  We're leaving shortly, so if you don't hear back from us tonight before you leave the office today, we'll be sure to leave an update later tonight