Hello bonnydunn,
Welcome to our community and thank you for your post. I was able to locate your account by your email address and take a look at your previous calls with us. I do see that you exchanged emails with a corporate officer who explained our upgrade offer & the opportunity to cancel without early termination fees due to your problems. If you have changed your mind about cancelling, have you considered upgrading from your HN7000S system?
Thank you
Amanda