Hello Joel
We're very sorry about this and want to make sure we did what we could to educate you about our services and gaming on your sales call. Do you have a recent case number or the serial number of your modem? This will help me locate your account and possibly have the call reviewed. I'd also like to know if you expressed to the sales representative what kind of games you would play (online multiplayer, turn based, single player, etc)
Thank you
Amanda