If you're unable to get to the page maratsade posted, your issue may actually be a modem issue, as you should be able to get to that page regardless of whether the internet is working. Like if you had a ton of snow on your dish and you couldn't get any signal, you should still be able to get to that page, as it's a local page that connects to the modem itself, not the internet. Hopefully the reps will reply soon and let you know what the problem might be. And if you're still experiencing the problem, it's even more unlikely that it's connected to the outage, as it's now been fixed for a day or two.
If you don't already, it would be a good idea for you to leave your modem plugged in so that the reps can run remote diagnostics on your HughesNet equipment if they deem it necessary.
Regarding the outage and tokens, though anything's possible, it's unlikely that they'd give any due to the problem not being with HughesNet, but an upstream provider (CenturyLink). Their issue actually affected people on many different ISPs, not just HughesNet.
The outage apparently continues to affect a huge number of subscribers to many different ISPs.
Oh, wow. I thought it was over. Still, I think Missy's issue may be something else, as she said she can't connect to the page you posted.
It's supposed to be over (so says CenturyLink) but I've read people are still w/o Internet. I wonder if this is related to the holidays and maybe there aren't people at the ISP's HQ to turn things back on? It's a big mess to be sure.
I can connect to that page using my browser on my phone. I think Gabe may be right, that the problem is with your modem.
What's not working for me is the app. Edit: Well, that was short lived -- after a few minutes it started working again.
Maybe I can’t connect to that page because I’m doing it from my cell phone. Not sure but this sucks
Maybe. I just tried with my phone and it worked, but maybe yours is different. I'm using an Android based phone (LG Premier LTE (Tracfone)) and tried with both the built in browser and the Chrome browser.
If you're able to connect to the page (http://192.168.0.1/limited.html#!/general/summary) again, could you check what your system state code is?
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
I was able to connect using my iPad but the connectivity test failed
That's very cool, Missy. Glad you got this fixed, finally!
Yay! I finally have internet. I called support and was able to reregister