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Outage

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Distinguished Professor IV

Re: Outage

@Missy

 

If you're unable to get to the page maratsade posted, your issue may actually be a modem issue, as you should be able to get to that page regardless of whether the internet is working.  Like if you had a ton of snow on your dish and you couldn't get any signal, you should still be able to get to that page, as it's a local page that connects to the modem itself, not the internet.  Hopefully the reps will reply soon and let you know what the problem might be.  And if you're still experiencing the problem, it's even more unlikely that it's connected to the outage, as it's now been fixed for a day or two.  

 

If you don't already, it would be a good idea for you to leave your modem plugged in so that the reps can run remote diagnostics on your HughesNet equipment if they deem it necessary.  

 

Regarding the outage and tokens, though anything's possible, it's unlikely that they'd give any due to the problem not being with HughesNet, but an upstream provider (CenturyLink).  Their issue actually affected people on many different ISPs, not just HughesNet.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Distinguished Professor IV

Re: Outage


@maratsade wrote:

The outage apparently continues to affect a huge number of subscribers to many different ISPs. 


Oh, wow.  I thought it was over.  Still, I think Missy's issue may be something else, as she said she can't connect to the page you posted.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Distinguished Professor II

Re: Outage

It's supposed to be over (so says CenturyLink) but I've read people are still w/o Internet.  I wonder if this is related to the holidays and maybe there aren't people at the ISP's HQ to turn things back on?  It's a big mess to be sure.

 

Edit:  https://status.ctl.io/

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Freshman

Re: Outage

Maybe I can’t connect to that page because I’m doing it from my cell phone. Not sure but this sucks
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Distinguished Professor II

Re: Outage

I can connect to that page using my browser on my phone.    I think Gabe may be right, that the problem is with your modem. 

 

What's not working for me is the app.  Edit: Well, that was short lived -- after a few minutes it started working again. 

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Distinguished Professor IV

Re: Outage


@Missy wrote:
Maybe I can’t connect to that page because I’m doing it from my cell phone. Not sure but this sucks

Maybe.  I just tried with my phone and it worked, but maybe yours is different.  I'm using an Android based phone (LG Premier LTE (Tracfone)) and tried with both the built in browser and the Chrome browser.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Freshman

Re: Outage

I was able to connect using my iPad but the connectivity test failed
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Distinguished Professor II

Re: Outage

If you're able to connect to the page (http://192.168.0.1/limited.html#!/general/summary)  again, could you check what your system state code is?

 

 

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

@Missy wrote:
I was able to connect using my iPad but the connectivity test failed

 

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Freshman

Re: Outage

Yay! I finally have internet. I called support and was able to reregister
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Distinguished Professor II

Re: Outage

That's very cool, Missy. Glad you got this fixed, finally!

 

@Missy wrote:
Yay! I finally have internet. I called support and was able to reregister